Henry Le Email & Phone Number

Melbourne, Victoria, Australia

Key Responsibility: - Oversee daily tasks for integrating e-commerce solutions from sale completion to hand-off to the Customer Operations team.- Develop tailored business rules to align with customer and trading partner system or business requirements.- Plan and execute test procedures to ensure successful integration of trading partners.- Confirm that mapping and business rules function correctly before production implementation.- Set up production installations and verify successful data connectivity.- Monitor data flow, troubleshoot, and resolve technical issues as needed.- Collaborate effectively in a team environment.- Perform system configurations and performance tests to support data exchanges between retailers and suppliers.- Manage service delivery and act as the main technical contact until customers achieve successful data flow.- Lead the technical implementation of technology products after the sale.- Handle installations, upgrades, testing, and system configurations to complete implementation projects.- Work closely with clients to analyze their operational needs and align solutions with their business objectives.- Keep customers and stakeholders updated on project progress.- Stay up to date with industry trends, emerging products, and technical advancements.- Track the progress of implementation projects, ensuring deadlines are met and resolving scheduling conflicts.- Maintain a high level of industry-specific knowledge by staying current with new products and technical developments.

Melbourne, Victoria, Australia

- Assisted MAP Co staff and its outsourced IT in resolving issues.- Supported, Maintained, and Secured Networking, Server & Microsoft Cloud Infrastructure.- Supported, Maintained, and Secured Laptops, Desktops, Printers, and other end-user devices.- Monitored hardware, software, and system performance.- Consulted and assisted in the design and delivery of IT projects.- Coordinated/oversaw installation and removal of all equipment from communication rooms.- Managed the on-boarding and off-boarding of staff to coordinate their system access and hardware.- Kept track of technological advancements and security trends in IT.

Melbourne, Victoria, Australia

- Played a central role in the successful execution of all projects within the company.- Communicated with stakeholders at all levels effectively to meticulously gather and document business needs and requirements.- Delivered solutions exceeding stakeholder expectations, optimizing processes for strategic goals.- Provided comprehensive recommendations that addressed pain points in existing processes, leading to a notable 40% improvement in process efficiency and a significant 30% reduction in operational costs.- Achieved 95% client satisfaction, demonstrating deep understanding and effective translation of needs.- Applied Agile methodology and Lark project management platforms efficiently to coordinate tasks, monitor progress, and facilitate seamless team communication, resulting in an impressive 60% increase in project completion efficiency.- Created a comprehensive Process Design Document (PDD), utilizing draw.io and Lucid chart to develop wireframes, use cases, and user stories.- Analyzed data to identify issues and opportunities for improvement.- Mentored junior team members, enhancing cohesion and knowledge sharing through best practices.- Experienced in software development lifecycle, and change management principles.

Victoria, Australia

- Collaborated with clients to address existing issues and gather requirements.- Supported clients in resolving issues and enhancing social media skills for business marketing.- Developed analytical, communication, and teamwork skills.- Gained experience in Information Technology skills by utilizing new development platforms and Agile project management.

Melbourne, Victoria, Australia

- Confidently provided customer focused and friendly service in a fast-paced environment.- Effectively communicated with customers in store and over the phone and responded to their enquiries and complaints to improve customer satisfaction.- Systematically provided training to new staff on operation of cash register, preparation of food and adherence to procedures.- Competently implemented and followed Food Safety Standards by checking and logging the temperatures of food products and equipment to ensure compliance with the brand standards.- Efficiently allocated tasks to a team and kept track of progress to ensure all tasks were accomplished to the highest standards.