Henry Alexander Marino Avila Email & Phone Number

Santander, Colombia

Perímetro Urbano Bucaramanga, Santander, Colombia

Preparing and sorting documents for data entryEntering customer and account data from source documents within time limitsCompiling, verifying accuracy and sorting information to prepare source data for computer entryProcesses customer and account source documents by reviewing data for deficiencies.Resolves discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.Monitor daily performance metrics to understand client performanceMaintains data entry requirements by following data program techniques and procedures.Combines data from various systems when account information is incomplete.Purges files to eliminate duplication of data.Achievements:Automation of GA4 reportingImprovement of Adspend Tracking Data EntryOptimization of Aggregate Dealership Data & Failure Points Sheet

Girón, Santander, Colombia

Workforce Quality content management Sharepoint management Achievements: Standarized Operational procedures WFM Internal site upgrade.

Bucaramanga

Scheduling, Forecasting, KPI Monitoring, Headcount updates

Bucaramanga, Santander, Colombia

Girón, Santander, Colombia

Action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through phone, chat and mail and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Bucaramanga, Santander, Colombia

Functions: Planning, forecasting, scheduling and real time resource management, real-time monitoring, call routing and performance improvement. Verint management. Development of excel macro tools for reporting. Delivery of key metrics, staffing budgets, training requirements and performance metrics through optimization of resources, identifying and implementing process improvement and leveraging automation/technology. Achievements: Development of Macro for scheduling validation of client headcount requirements in time intervals for weekly control.

Bucaramanga, Santander, Colombia

Functions: Call audit and report. Training in client quality standard (Kohl´s Department stores). Identification and reporting on site trends among quality standards. Development of training material regarding client quality standard. Development of tools for completion tracing and data analysis. Development and deployment of action plans Achievements: Development of internal Google site for agent training (QA Corner). Development and improvement of tracing tools for quality control.

Bucaramanga, Santander

Functions: Collect, analyze and supply data for decision making to the management trough data reports. Training of new hired personal on integrated system processes, product and brand quality standard (Ford). Collect, filter and supply the data base for the report of activities in the workshop to the Brand. Deployment and tracing of recalls. Collect, trace and deploy of the total service KPI´s. Internal Auditing according to brand standard. Achievements: Compliance certification according to the Ford Brand standard during two years in a row (2016 – 2017). Development of planning tool in Google spreadsheet - CMI (“Cuadro de mando integral”) for appointment control, vehicle reception, repair assignment, quality control, deliver of vehicles and phone contact. Deployment and form of committees for continual improvement (Customer viewpoint, 5S, Quality and billing)

Km 7 Via A Girón

Auditoria de Ordenes de trabajo, redacción de informes, levantamiento de procesos, Gestión del riesgo.

Apertura de órdenes de trabajo, Despliegue de información a la planta de producción, Actualización de indicadores de producción, Reporte y análisis de no conformidades

Industrial Engineer, Engineering, 4.0

Master En Javascript: Aprender Js, Jquery, Angular, Nodejs, Web Page, Digital/Multimedia And Information Resources Design

Fundamentos de JS, jQuery, Typescript, Angular, NodeJS y MongoDB.

Solidworks

Solidworks nivel básico

Css Master, Web Development