Provisioning Manager
Current• Purchasing, maintaining financial reports, adjustments/transfers, and inventory management. • Maintained inventory run reports and forecasts.• Built great relationships with our vendors to help reduce cost of product. • Developed and identified opportunities for provisioning automation possibilities. Identified any provisioning quality issues and provide feedback to the Provisioning team.• Worked with other departments on expedite and high priority customer orders and ensured provisioning teams react expeditiously to all customer escalations. Review email requests and escalations from other departments and the management team and assign them accordingly.• Communicate with engineering regularly. Stay up to date on all voice and provisioning technologies.• Continuously evolve the technical skill sets of all members of Provisioning. Updated standard operating procedures (SOP) as duties change throughout the year. Train employees and ensure training effectiveness in application of job skills.• Ensure that all team members assigned service order tasks and prioritize the tasks in their queue based on task aging and urgency. Uses a general understanding of analog voice, VOIP telephony and Toll Free technologies. Multitask and prioritize daily workload.•Demonstrated knowledge and skill in the configuration and maintenance of Aastra, Cisco, Polycom, and Yealink phones systems. Great knowledge of computer hardware assembly and functioning with Dell computer units.•
