Henry Ngo Email & Phone Number

Menlo Park, California, United States

Mill Valley, California, United States

Mill Valley, California, United States

Mill Valley

San Mateo, Ca

Indeed is the #1 job site worldwide, with over 50 million unique visitors and 1 billion job searches per month. Indeed is available in more than 50 countries and 26 languages, covering 94% of global GDP.I help people get jobs.• Managed a book of 100+ clients with a combined spend of $500,000 by providing technical and product support• Assisted clients to measure their ROI by use of job analytics, click by title reports, and keyword optimization• Consulted clients and sales counterparts through demo and weekly review calls to best optimize client campaigns• Hosted weekly meetings with various sales teams to discuss new product updates and ongoing bugs• Collaborated with the product, search quality, and CRM teams to assist with product issues through use of JIRA• Established monthly strategic plans by examining market data and job description optimization to identify underperforming campaign trends

San Mateo, Ca

• Managed client expectations through understanding client needs and delivering on exceptional customer service• Analyzed campaign performance with in-house products and programs by providing industry and location trend reports• Contributed to user training and providing recommendations for product enhancement to improve user experience• Supported clients as a product expert of Indeed, as well as diagnosing and resolving technical issues/solutions• Assisted sales teams nationwide by managing 60,000+ spending clients while receiving a >95% NPS client rating• Recommended strategic advice and campaign optimizations to improve ROI of client’s recruitment campaignsNotable achievements:• Received December Corporate Internal Recognition for the North America CS Team• Received two MVP awards on the San Mateo Shared Support team for the entire office

San Jose, Ca

To be the best transportation service provider in the world, to exceed our customers' expectations for service, quality and value, to provide our employees with a great place to work and to serve our communities as a committed corporate citizen.• Strengthened relationships with business accounts by coordinating bi-weekly marketing outings• Marketed Enterprise Rent-A-Car services through social media and promotional advertisements• Implemented new branch procedures to reduce branch score in vehicle maintenance from 176 to 16 in one month• Tracked branch profitability, including operating profit, gross costs, utilization and income per car• Analyzed past sales and customer service track sheets through Excel to implement strategies that increased profit• Achieved a 91% ESQI (customer service) score with team two months in a row • Achieved a 94%, 95% and 96% ESQI score at new location over 3 months period• Achieved Cup of Champions award with team for top performance in additional revenue and profit• Restructured operational plans and strategies that increased profit by 32% and fleet size from 200 to 360 vehicles

San Jose, Ca

• Maintained relationships with accounts by creating interactive marketing events• Received hands on training in sales, customer service, marketing, and operational procedures• Identified trends and recommended proactive or remedial action to manage different business situations• Contributed to the branch's fleet growth from 200 to 250 vehicles • Organized and provided important documents to allow for vehicle billing, repairs and services• Role playing, sales training, cold calling and B2B marketing• Supported other avenues of business for Enterprise Rent-A-Car consistently through internship