It Security & Network Engineer
Current
Jul 2024 - Present
AeroLeads people directory · profile
Henry Tan Email & Phone Number
Technical Support Analyst
at
Brivo
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Analyst
Location
Derwood, Maryland, United States
Company size
Who is Henry Tan? Overview
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Quick answer
Henry Tan is listed as Technical Support Analyst at Brivo, a company with 168 employees, based in Derwood, Maryland, United States. AeroLeads shows a matched LinkedIn profile for Henry Tan.
Henry Tan previously worked as IT Security & Network Engineer at Brivo and Technical Support Analyst at Exact Sciences. Henry Tan holds Bachelor Of Science - Bs, Kinesiology And Exercise Science from University Of Maryland.
Company email context
Email format at Brivo
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Brivo
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Profile bio
About Henry Tan
I am a highly motivated and adaptable professional with strong technical skills along with extensive experience in desktop, remote, application, and laboratory support. I demonstrated ability to manage team members to effectively prioritize and resolve incoming IT incidents. I have the ability to maintain attention to detail and time management while working in cross functional team projects.PROFICIENCIESVendor Management | Incident Management | IT Service Management | Article Writing | Priority Management Service Desk Management | Printer Fleet Management | Customer Service | Responding to IT Incidents and Requests | Team Collaboration | Data Privacy and Security | Networking | Network Infrastructure | Project Management | Technical Writing | Project Liaison | Data Analysis | Problem Solving | Information TechnologyTECHNOLOGY | SOFTWARE SKILLSServiceNow Ticketing System | Amazon Web Services (AWS) | Okta | Box | Microsoft System Center Configuration Manager | Azure Active Directory | Papercut | PagerDuty | Virtual Private Network (VPN) Bomgar | BitLocker | LogMeIn Central / RescueVirtual | Microsoft Powershell | Microsoft Active Directory | Microsoft Teams | Microsoft Exchange | Microsoft Office Suite | Zoom
Current workplace
Henry Tan's current company
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Brivo
6 roles
Henry Tan work experience
A career timeline built from the work history available for this profile.
Technical Support Analyst
- Participate in a variety of IT and cross-functional team projects, including hardware upgrades, cloud service setup, and software implementation. Collaborate with offsite teams to manage and expand onsite network.
- Implement new process enhancements to create efficient workflows.
- Provide daily dedicated technical support to onsite and remote users including laboratory, desk side, audio-visual support.
- Responsible for asset management by shipping, receiving, and… Show more Participate in a variety of IT and cross-functional team projects, including hardware upgrades, cloud service setup, and software implementation..
- Responsible for asset management by shipping, receiving, and storage of IT, A / V, laboratory equipment onsite. Show less
Feb 2022 - Apr 2024
It Managed Services Operations Analyst
- Managed operations for the 24/7 Service Desk team by conducting daily reviews and identifying any upcoming technical changes.
- Oversaw printer fleet where units were maintained and procured new printers when needed.
- Coordinated with application owners to create critical knowledge articles for handling high priority issues.
- Contributed to new application onboarding by transferring knowledge and communicating to supporting team members.
Aug 2023 - Jan 2024
Associate Technical Support Analyst
Nov 2020 - Feb 2022
Service Desk Coordinator
- Provided dedicated technical support to Genomic Health / Exact Sciences. by overseeing and triaging support intake channels ServiceNow, chat, email, and phone.
- Ensured KPI’s were met within a specified timeframe to prevent any breaching of SLA/CLA.
- Partnered with Tier 2 help desk team members by providing detailed troubleshooting information to allow for an efficient escalation and root cause analysis.
- Served as a mentor / trainer for incoming Tier 1 support agents and trained… Show more Provided dedicated technical support to Genomic Health / Exact Sciences. by overseeing and triaging support intake channels.
- Served as a mentor / trainer for incoming Tier 1 support agents and trained them on ticket processing and call handling. Show less
Jun 2019 - Nov 2020
Clinic Assistant
- Performed clinical and administrative duties in an ambulatory care setting and medical practice office supervised by physician /provider.
- Operated as initial point of contact to troubleshoot hardware / software issues for printers / computers.
- Conducted daily administrative duties by calling patients, checking in patients, and scheduling future appointments.
Mar 2017 - Jun 2019
Team & coworkers
Colleagues at Brivo
Other employees you can reach at brivo.com. View company contacts for 168 employees →
JK
Josh Kucaj
Colleague at Brivo
Greater Milwaukee, United States
View →
JF
Jade Frehner
Colleague at Brivo
Eagle Mountain, Utah, United States, United States
View →
JH
James Hannington
Colleague at Brivo
Greater Guildford Area, United Kingdom, United Kingdom
View →
CB
Catherine Bramlett
Colleague at Brivo
Atlanta Metropolitan Area, United States
View →
LQ
Landon Quick
Colleague at Brivo
Shawnee, Oklahoma, United States, United States
View →
KS
Kevin Scott
Colleague at Brivo
United States, United States
View →
WP
Ward Platzbeecker
Colleague at Brivo
Eindhoven Area, Netherlands
View →
BN
Bridgette Neil
Colleague at Brivo
Rockville, Maryland, United States, United States
View →
EL
Erik Larsen
Colleague at Brivo
New York, United States, United States
View →
PB
Pete Bower
Colleague at Brivo
Buffalo-Niagara Falls Area, United States
View →
Josh Kucaj
Colleague at Brivo
Greater Milwaukee, United States
View →
JF
Jade Frehner
Colleague at Brivo
Eagle Mountain, Utah, United States, United States
View →
JH
James Hannington
Colleague at Brivo
Greater Guildford Area, United Kingdom, United Kingdom
View →
CB
Catherine Bramlett
Colleague at Brivo
Atlanta Metropolitan Area, United States
View →
LQ
Landon Quick
Colleague at Brivo
Shawnee, Oklahoma, United States, United States
View →
KS
Kevin Scott
Colleague at Brivo
United States, United States
View →
WP
Ward Platzbeecker
Colleague at Brivo
Eindhoven Area, Netherlands
View →
BN
Bridgette Neil
Colleague at Brivo
Rockville, Maryland, United States, United States
View →
EL
Erik Larsen
Colleague at Brivo
New York, United States, United States
View →
PB
Pete Bower
Colleague at Brivo
Buffalo-Niagara Falls Area, United States
View →
1 education record
Henry Tan education
FAQ
Frequently asked questions about Henry Tan
Quick answers generated from the profile data available on this page.
What company does Henry Tan work for?
Henry Tan works for Brivo.
What is Henry Tan's role at Brivo?
Henry Tan is listed as Technical Support Analyst at Brivo.
Where is Henry Tan based?
Henry Tan is based in Derwood, Maryland, United States while working with Brivo.
What companies has Henry Tan worked for?
Henry Tan has worked for Brivo, Exact Sciences, Dataprise, and Medstar National Rehabilitation Network.
Who are Henry Tan's colleagues at Brivo?
Henry Tan's colleagues at Brivo include Josh Kucaj, Jade Frehner, James Hannington, Catherine Bramlett, and Landon Quick.
How can I contact Henry Tan?
You can use AeroLeads to view verified contact signals for Henry Tan at Brivo, including work email, phone, and LinkedIn data when available.
What schools did Henry Tan attend?
Henry Tan holds Bachelor Of Science - Bs, Kinesiology And Exercise Science from University Of Maryland.
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