Erin Astley Email & Phone Number

Brattleboro, Vermont, United States

• Cultivated and nurtured client relationships in a highly client-facing role, achieving 110% or greater on quarterly sales goals.
• Sourced, managed and maintained over 70 SMB accounts; increasing sales revenue by 25%.
• Managed territory covering Southern VT, Western MA and Southern NH.
• Offer a consultative, long term approach to the sales process to ensure relationships and trust with the clients.

172 Newbury St Boston, MA

• Responsible for daily business and sales operations in a  $2.5MM (annual profit) organization.
• Consulted with leads to develop treatment plans that fostered long-term and profitable client relationships.
• Head of all personnel management, including but not limited to: interviewing, hiring and training new staff, as well as enforcing company policies.
• Accountable for weekly sales goals; tracked employee up-sells to determine respective commission rates on a weekly basis.
• Coordinated daily management duties including: financial reports, client forms, data-entry, scheduling, agenda, client communications and overall office management to ensure a welcome and high-performing environment.

Palm Beach Gardens, Florida, United States

• Consulted with clients to identify a unique bundle of services to best suit the individual.
• Exercised keen ability to read people; mapping certain clients with the appropriate provider to optimize the highest level of customer satisfaction and rapport.
• Coordinated, budgeted and managed special events on a monthly basis.
• Ensured utmost discretion while dealing with clientele and sensitive topics.

172 Newbury St. Boston, MA

Boston, MA

• Responsible for daily inventory management and resource forecasting.
• Managed scheduling and client-communications.
• Consulted with clients to identify their unique needs; performed tailored treatments.
• Served numerous clients at once while maintaining attention to detail, accuracy and satisfaction within a high-paced environment.
• Upsold services that continued to increase the overall satisfaction of clients.

Master Esthetician & Laser Technician

Licensed in the state of MA, FL, VT and NH. 1200 Hour Master Esthetician and Laser Technician.

Certified Medical Electrologist And Laser Technician, Electrolysis/Electrology And Electrolysis Technician, 4.0

350 additional hours of Electrology and Laser courses.

High School Diploma