Scott Jensen, Mcp Email & Phone Number

Neenah, WI, US

Bethesda, Maryland, United States

United States

• Provided local and remote global support (Tier 3) for all IT-related activities (applications to infrastructure) to large and regional corporate facilities, supporting over 75,000 customers and end-users. Installed.
• Led security and equipment maintenance of network, server, Telecom, and UPS equipment rooms. Performed moves, changes, enhancements, and corrections for network, workstations, printers, VoIP phones, and other hardware.
• Provided guidance, analytics, and technical support for workstations, applications, procedures, and break fix items; worked with customers, end-users, remote team members, and peer groups across the enterprise to.
• Participated in analyzing, testing, and installing new software releases and application system upgrades, and continually learned new applications, functionality, and technologies.
• Developed extensive experience with ServiceNow cloud software for daily incidents, tasks, and change management, exceeding SLAs.

• Following previous IT Administration role, worked as an Independent IT Consultant, providing services as a Remote Technical Support Engineer.
• In addition, provided pro bono computer consulting services for elderly and low-income individuals.
• Stayed current with IT industry, standard software and hardware practices, and emerging technologies.
• Completed online career management and talent courses, participated in advanced technical support workshops, and attended webinar series on advanced strategies in providing exceptional customer service.

Appleton, Wisconsin, United States

• Transitioned from role of Systems Engineer/Network Administrator to one of more responsibility, Systems Engineer/Windows Infrastructure Engineer. Maintained previous duties and expanded role to support, customize, and.
• Administered network accounts and group policies using Active Directory, deploying and maintaining in compliance with enterprise security standards for all Windows, network, and mobile devices, retaining sensitive data.
• Maintained college-wide application servers and software (PeopleSoft, Exchange, Microsoft Office Suite, Microsoft Business Skype, WebEx, Remote Access Software, Systems Management Tools, Antivirus, ServiceDesk Plus.
• Researched, recommended, and implemented software and hardware technologies, maintaining a stable and secure network infrastructure.
• Operated as Lead SCCM Administrator, supported, maintained, monitored, and upgraded all base operating system (OS) images. Customized application software and operating system images for staff and student workstations.

Appleton, Wisconsin, United States

• Designed, administered, and maintained district-wide network, resolving issues internally. Supported and trained help desk staff, provided advanced technical support to customers, and managed servers, workstations, and.
• Analyzed, identified, and solved college-wide hardware, software, and network-related issues. Built and maintained network backup systems, mass storage devices, and application and file servers.
• Monitored, modified, and repaired network and server health and performance issues.
• Collaborated with vendors (sales engineers, account managers, technical support, and field engineers).
• Provided Tier 3 support for servers, workstations, laptops, printers, and mobile devices.Researched, analyzed, tested, and maintained existing, new, and evolving technologies.

Bachelor Of Science (Bs), Information Technology

Associate Of Arts And Science (Aas), Business Technologies