Herbert Holmes Email & Phone Number

United States

• Active mentor in mentorship program for new hires as well as active participant in mentee program.• 2nd in First Call Resolution (FCR) among 57 Help Desk Employees for 2023 and was 3rd in FCR in 2022 among 63 employees.• Rated Superior in Annual Performance Evaluation for 2023.• Nominated by UPMC for best service and support analyst of the year in 2024 for the HDI Steel City Local Chapter.• Updated and created documentation on troubleshooting procedures for various applications supported by the UPMC IT Help Desk as a member of the knowledge team and integrated documentation from several hospitals merging with the UPMC Corporate Help Desk. • Personally documented 15,000 tickets on UPMC corporate Help Desk that serves over 95,000 employees and over 40 hospitals for the biggest employer in Pennsylvania. • Received an average customer satisfaction rating of 4.97 for 2024 and an average rating of 4.87 for 2023.

United States

United States

United States

• Responsible for critical sites supported by Aethon and for the review of logs using Linux Terminal to shell into TUG robot to remotely control, identify issues in logs, and discover and report vulnerabilities/deficiencies in TUG robot.• Promoted to level 2 with a time waiver after 8 months (fastest promotion from level 1 to level 2 in the history of the company at the time).• Responsible for performing off-site TUG repairs and running CAT cables for TUG support on hospital networks.• Moved to Repair Technician role and was responsible for all on-site TUG repairs. • Responsible for the inventory of hundreds of thousands of dollars worth of repair tools and TUG parts. • Responsible for red tagging over hundreds of thousands of dollars of equipment for disposal.

United States

Fort Campbell, Ky

• Performed repairs and supervised direct and general support level maintenance in radio receivers, transmitters, and communications security equipment using technical manuals, electronics schematics, multimeters, oscilloscopes, waveform generators, spectrum analyzers, and computer-automated diagnostic tests to isolate faults.• Maintained unit's computer, printer, and telephone capabilities, including running CAT cables and maintaining company LAN.• Maintained work orders and performed routine inventories on over 1 million dollars of sensitive items.• Ordered parts and tagged good and defective parts per government regulation.• Go-to guy for unit often requested by name.• Trained and managed incoming 94E (Radio Communication Security Repairer) soldiers.• Responsible for ensuring the company has basic computing knowledge, and radio operating skills, implementing best information security practices, and providing security training for the unit.• Used knowledge of radio theory and a spectrum analyzer to diagnose and analyze radio equipment for malfunctions and provided novel out-of-the-box solutions to various communication issues during deployments.• Responsible for generating and safeguarding the unit’s cryptographic keys as well as encrypting all communications equipment for the company.• Configured and maintained a private encrypted network for military convoys.• Electronic warfare officer responsible for the proper functioning of jamming and communications equipment for convoys exiting military bases.