Herbert Holmes Email & Phone Number

•Provide Implementation Services to Customers•Document and validate customer’s business requirements and map to Ceridian functionality•Configure the Ceridian application to meet customer’s business requirements•Conduct consulting sessions (on the phone and in person) and document with meeting minutes•Attend internal project meetings and provide status on progress of activities and deliverables•Provide customers with follow-up consulting and general assistance in areas of expertise•Process SQL database scripts and XML transformers for integrations and interfaces•Contribute to Internal Implementation Initiatives

•Served as the project lead for the execution and management of the entire life cycle (including requirements gathering, development, and testing) of connections •Carefully and effectively implemented Carrier Connections (interfaces between ADP and external systems) while consistently exceeding expectations•Analyzed and assisted in the creation of benefit plans within the HR and Benefits Module of Workforce Now and HR and Benefits Solution•Cultivated client and third party vendor relationships through responsiveness, accountability, and effective time management•experience implementing all carriers to include 834 5010 files, fixed width files, and comma/pipe/tab delimited files with insurance vendors•Efficiently manage a constant case load of 55-60 clients while in this role

•Manage multiple projects designed to improve quality and efficiencies in the Implementation Team•Process should be adapted to fit the specific requirements and needs of each client resulting in high-quality services.•Provide regular, timely and accurate input on implementation projects for Implementation Specialists to include analysis of the account, problems resolution, active participant in the project kick off and project status meetings.•Demonstrate a thorough knowledge of all standalone products and services by designing/delivering solutions to meet the client’s needs in implementation and service.•Applies knowledge of product and service components to clients' internal systems.•Use excellent communication and leadership skills to mentor the Implementation Specialists to develop talent.•Exercise independent judgment in setting priorities to ensure that deadlines and due dates are met

Augusta, Georgia Area

•Responsible for all aspects of assigned payroll, HR, and (Performance Pack) configuring the built-in account, including analysis, configuration, validation, problem solving, training initial process race live (s) support and sales services to customers Implement Payroll for New Business, additional company setups, transfer clients form existing ADP payroll products over to the latest platform and throughout their implementation until moving over to Service

•Uncover customer needs and recommend products and service applications to meet those needs•Help with registration, set up and troubleshooting data/cable and phone products•Evaluate customer's potential product needs and make appropriate recommendations and sales•Complete designated sales training, establishing oneself as a Comcast product expert and competitive specialist•Consistently meet and exceed sales & win back goals as established by local market•Trained new associates and was a mentor to new associates