Herbert Holmes Email & Phone Number

• Provide Implementation Services to Customers
• Document and validate customer’s business requirements and map to Ceridian functionality
• Configure the Ceridian application to meet customer’s business requirements
• Conduct consulting sessions (on the phone and in person) and document with meeting minutes
• Attend internal project meetings and provide status on progress of activities and deliverables
• Provide customers with follow-up consulting and general assistance in areas of expertise

• Served as the project lead for the execution and management of the entire life cycle (including requirements gathering, development, and testing) of connections
• Carefully and effectively implemented Carrier Connections (interfaces between ADP and external systems) while consistently exceeding expectations
• Analyzed and assisted in the creation of benefit plans within the HR and Benefits Module of Workforce Now and HR and Benefits Solution
• Cultivated client and third party vendor relationships through responsiveness, accountability, and effective time management
• experience implementing all carriers to include 834 5010 files, fixed width files, and comma/pipe/tab delimited files with insurance vendors
• Efficiently manage a constant case load of 55-60 clients while in this role

• Manage multiple projects designed to improve quality and efficiencies in the Implementation Team
• Process should be adapted to fit the specific requirements and needs of each client resulting in high-quality services.
• Provide regular, timely and accurate input on implementation projects for Implementation Specialists to include analysis of the account, problems resolution, active participant in the project kick off and project.
• Demonstrate a thorough knowledge of all standalone products and services by designing/delivering solutions to meet the client’s needs in implementation and service.
• Applies knowledge of product and service components to clients' internal systems.
• Use excellent communication and leadership skills to mentor the Implementation Specialists to develop talent.

Augusta, Georgia Area

• Responsible for all aspects of assigned payroll, HR, and (Performance Pack) configuring the built-in account, including analysis, configuration, validation, problem solving, training initial process race live (s).

• Uncover customer needs and recommend products and service applications to meet those needs
• Help with registration, set up and troubleshooting data/cable and phone products
• Evaluate customer's potential product needs and make appropriate recommendations and sales
• Complete designated sales training, establishing oneself as a Comcast product expert and competitive specialist
• Consistently meet and exceed sales & win back goals as established by local market
• Trained new associates and was a mentor to new associates