Herman Ng Email & Phone Number

As an accomplished application support specialist specialising in integration, I take pride in my ability to effectively manage development requests from customers, oversee testing and documentation processes, and efficiently triage issues. My expertise in HTML, CSS, and Javascript, complemented by my strong SQL skills, enables me to deliver high-quality results that align with business objectives.In addition to my technical proficiency, I am ITIL certified, demonstrating my comprehensive understanding of IT service management best practices.1. Troubleshooting and Issue Resolution: Investigate and resolve application-related issues reported by users or identified through monitoring systems, ensuring timely and effective solutions.2. Customer Support: Provide excellent customer service by addressing inquiries, concerns, and technical issues related to applications. Collaborate with end-users to understand their needs and offer solutions.3. Development Request Management: Manage and prioritize development requests from customers, ensuring alignment with business objectives. Coordinate with development teams to implement requested changes or enhancements.Integration Management: Specialize in integrating applications with various systems and platforms, ensuring seamless communication and data flow. 4. Testing and Documentation: Conduct thorough testing of applications, updates, or patches to identify and address potential issues. Create and maintain comprehensive documentation, including troubleshooting guides and user manuals.5. Issue Triage: Evaluate and prioritize reported issues based on their severity and impact. Work closely with cross-functional teams to escalate critical issues and facilitate resolution.6. User Training: Provide training sessions to end-users on new features, updates, or best practices to enhance their understanding and usage of applications.7. Collaboration with Development Teams: Foster strong communication and collaboration with development teams to bridge the gap between end-users and technical teams, facilitating effective problem resolution and feature implementation.8. Adherence to ITIL Practices: Apply ITIL (Information Technology Infrastructure Library) principles to streamline processes, enhance service delivery, and align application support activities with organizational goals and standards.

Listed skills include Microsoft Excel, Microsoft Office, Google Analytics, Google Adwords, and 10 others.