Herman Carroll Email & Phone Number

Dallas/Fort Worth Area

Accomplished professional with proven successes contributing to business development and operations to achieve goals as a leader and as an individual contributor. Portfolio of achievements includes increasing revenue and improving sales volume. Broad-based background encompasses exceptional work ethic and commitment to organizational objectives. Proactive manager, team builder and planner with the ability to hire, train and motive at all levels. Contributed to revenue growth for businesses through a combination of creativity, initiative, and strong leadershipSpecialtiesSales TrainingProject CoordinationCustomer Service ManagementComplaint Handling & ResolutionCustomer Satisfaction TeambuildingCoaching, DevelopmentPresentation SkillsTime-ManagementOrganizational Planning

Dallas/Fort Worth Area

Responsible for driving Search Media sales through direct sales efforts to new and current clients. Call on all non-active social media prospects. Primary sales efforts will be with new clients, current clients. Generate Search Media sales through direct sales efforts. Call on clients and agencies directly to grow search sales. Monitor, analyze, optimize and manage client's social media campaigns. Work with DMSCs (digital sales coordinators) to properly traffic search campaigns. Maintain proper client call levels and reporting in salesforce.com. Help drive new or improved search media solutions to generate positive results for our clients. Work with clients who demonstrate an interest beyond search.

Adhere and complete in accordance with applicable local, state and federal regulatory requirements, while maintaining strong internal control practices and achieving high-level quality standards. Worked with HR and payroll systems and system integrations ensuring the integrity of associates’ personal and confidential information. Frequently exercises independent judgment, as well as discretion and tact, in articulating policy, advising and conferring with associates regarding the human resource and payroll processes. Utilize the authority to resolve issues independently by of defined procedures and policies to determine the appropriate business action

A fast paced inside sales environment in the vacation ownership industry. Performed sales presentations and conducted property tours for clients. Followed up with clients to answer questions and generate referrals.Scheduled and provided complete vacation packages to new clients. Worked efficiently to identify potential prospects and promote additional products to existing clients. Coordinated contractual agreements representing client and their needs to business office. Post-sales follow up to ensure100% client satisfaction and the availability of future repurchases. .

Provides active account management and represents Wyndham Resorts and RCI within assigned account portfolio. Targets and secures potential new business. Establishes solid, productive relationships in order to maintain ongoing partnerships with clients at all levels within their organization. Achieves sales goals and service objectives by training, servicing and promoting products and services that provide mutual benefit. Responsible for supporting team environment structure, working directly with Director and Business Manager to integrate activities to the team/organization strategy. Maintains affiliate relationships by providing timely customer-focused response to client needs.

Williamsburg, Va

Achieved sales goals and service objectives by delivering sales presentations. Formulated strategies to sell additional properties thru advance training, exceptional servicing and knowledgeable promotion of products and services. Targeted and secured potential new business by identification of potential prospects. Established solid, productive relationships in order to maintain ongoing partnerships with clients at all levels within an organization. Maintained affiliate relationships by providing timely customer-focused response to client needs resulting in high levels of customer satisfaction.Provided active account management to represent RCI and Sunterra within assigned account portfolio. Responsible for supporting team environment structure, working directly with Director and Business Manager to integrate activities to the team/organization strategy. Member of Century club selling over $100K in several consecutive months

Dallas/Fort Worth Area

Scheduled and provided complete vacation packages to new clients.
Worked efficiently to identify potential prospects and promote additional products to existing clients. Coordinated contractual agreements representing client and their needs to business office. Post-sales follow up to ensure100% client satisfaction and the availability of future repurchases. ****In house sales *** top monthly producer $1 million in sales.
Awarded top monthly producer; produced $1 million in sales in one year.

Scheduled production resources, management of inventory, and work flow operations.Supervised the manufacturing process, from raw material to finished product. Utilized excellent organizational and planning skills. Prioritized production orders to meet customer demands.Communicated with individuals at all levels of the organization

United States

Provided daily management for the central services group for inbound and outbound customer support. Provided forecasting, staffing, and processing reports to senior management. Managed 8-10 Supervisors with a staff of 200 employees. Monitored, coached, hired, trained, motivated, and assisted in retention of employees. Planned, coordinated, and provided daily direction. Utilized knowledge of CRM, e-commerce, and network related call center services. Provided a working environment that combined functionality of an ACD, CTI, and IVR.

Responsible for sales and service of existing accounts as well as developing new business.

Bsbm, Business Management

Activities and Societies: The National Dean's List 2004-2005

Certificate Of Completion, Advanced Computer Training

Bachelor Of Arts (B.A.), Christian Counseling

Associate, Electronic Engineering Technology