Herman Mack Email & Phone Number

• Managed a diverse portfolio of 500+ accounts, achieving a 98% retention rate through advanced time management and organizational techniques.
• Increased merchant loyalty and productivity by 25% by leveraging exceptional relationship-building skills and strategic trend analysis.
• Trained and onboarded 150+ new merchants on Snap, driving a 35% improvement in system utilization and business growth.
• Reactivated dormant merchant accounts by 40% through proactive outreach, addressing inquiries, resolving concerns, and delivering essential training and marketing materials.

Remote

• Read three foundational sales books, including "How to Win Friends and Influence People," resulting in a 50% improvement in communication and persuasion techniques.
• Acquired in-depth knowledge of sales development fundamentals, preparing for an SDR role with a 100% increase in confidence and readiness.
• Mastered key sales concepts such as SPIN Selling, BANT, and sales cycles, enabling effective prospecting and outreach with a 30% success rate.
• Proficiently used CRM tools like Salesforce, HubSpot, and SalesLoft, achieving a 40% increase in efficiency for cold emailing, cold calling, and LinkedIn outreach.

Newton, MA

• Established and nurtured client relationships, providing personalized attention, resulting in a 30% increase in customer satisfaction and loyalty.
• Conducted thorough needs assessments, proposed tailored solutions, and prepared persuasive proposals, driving 20% growth in new business opportunities.
• Collaborated with cross-functional teams to ensure seamless client onboarding and service delivery, achieving a 95% success rate in project implementation.
• Exceeded sales targets by 40% through strategic cold calling, relationship building, and effective communication, contributing to a 50% increase in overall revenue.

Valencia, California

• Managed a diverse client portfolio, ensuring 90%+ satisfaction with products and services through proactive and personalized engagement.
• Conducted proactive outreach, addressing client inquiries, resolving issues, and identifying upsell opportunities, contributing to a 15% increase in revenue.
• Collaborated with internal teams to align customer needs with product enhancements, resulting in a 25% improvement in product adoption and utilization.
• Achieved an 86% client retention rate through targeted, solution-focused interactions and consistent follow-up on client feedback.

Los Angeles

• Promoted private equity and wealth management value propositions to individual investors, achieving a 25% increase in investor interest and engagement.
• Generated sales through referral pipelines, inbound, and outbound calling, resulting in a 20% growth in investment capital.
• Contacted small and medium-sized companies from our database, successfully converting 30% of prospects into active investors.
• Managed key accounts and ensured top service and continued loyalty, maintaining a 95% client retention rate while supporting business consultants in presentations to high-net-worth groups.

El Segundo

• Managed a portfolio of 100+ key accounts, ensuring 98% client satisfaction and high retention through proactive communication and effective issue resolution.
• Oversaw territory management, including sales, marketing, pricing strategies, and inventory management, driving a 30% increase in regional revenue.
• Conducted product demos and training sessions, enhancing client proficiency and usage, resulting in a 25% boost in platform engagement.
• Established robust distributor agreements, optimizing supply chain efficiency and achieving a 20% reduction in delivery times.

Lakewood, CA

• Generated new leads by cold calling and direct prospecting, performing 75+ outbound calls daily, and setting 5+ appointments daily for outside sales reps.
• Collaborated with service departments to improve customer satisfaction and loyalty, achieving a 20% increase in customer retention.
• Leveraged consultative sales strengths to identify opportunities, nurture relationships, and close deals, resulting in a 22% revenue increase through digital marketing platforms.
• Developed lasting relationships with key accounts, ensuring top service and continued loyalty, contributing to a 15% rise in referral-based sales.

Costa Mesa, CA

• Originated loans through inbound, telemarketing calls, and referrals, achieving record numbers of referrals and loan applications due to strong customer service efforts, resulting in a 40% increase in loan volume.
• Demonstrated the financial benefits of program participation, leading to a 30% conversion rate among prospective clients.
• Maintained and strengthened current client relationships, resulting in a 95% client retention rate and 20% increase in repeat business.
• Achieved a 25% increase in loan approvals by implementing streamlined processes and effectively communicating loan options to clients.

Computer Science

Sales Development Specialization

CourseCareers is an intensive online three-month course in technology sales development.