Herman Ortega Email & Phone Number

Manage and monitor the LAN/WAN and Datacenter infrastructure including research and implementation of design modifications to meet the changing needs of the business. Lead the effort to reduce expenditures in communications while improving client productivity.• Project lead in the effort to reduce the communication costs at all remote locations. A 40% overall cost reduction combined with an over 100% increase in productivity was realized at the end of the project.• Successfully lead multiple projects onboarding new locations to the network environment. Projects included site visits to determine what infrastructure if any was present. Then make recommendations to what is needed to bring the site to company standards. Prepare the statement of work and submit for bidding through the procurement department. Finally see the project to completion and bring the site online.• Maintain the daily and monthly data backups at both the local Disaster Recovery server room and the remote Data Center.• Administered the newly install Cisco IP phone system. Added, changed, and removed users from the Cisco Unified Call Manager (CUCM). Added and removed users from Cisco Unity Express.• Proactive daily monitoring of the LAN/WAN utilizing Solarwinds Orion Network Performance Monitor (NPM). Open trouble tickets with vendors as required for arising issues.

Nazareth, Pa

Provide the end-user with premium level support throughout the United States, Canada, and Puerto Rico. Coordinate with the IT manager for the deployment of software patches to reduce end-user downtime. • Provide technical expertise to end-users of business and office automation applications.• Install, maintain, and upgrade application and operating system software.• Install, maintain, and upgrade desktop, mobile computers, printers, scanners wireless devices, etc.• Final point of contact for incoming calls regarding any computing issues.• Implemented an inventory mechanism for all incoming and outgoing hardware.• Accurately document incidents utilizing the HEAT ticketing system.

Bachelor Of Science, Information Management And Security

Education record