Janette Johnson Mba, Mshi, Bsn, Rn Email & Phone Number

• Responsible for implementing Clinical Partnership Program • Develop and deliver a customized training and support plan for customer accounts• Demonstrate effective clinical project management skills in guiding the implementation process from education to first patient use• Employ consulting and analysis strategies to ensure best possible utilization of product in accordance with best practice guidelines• Collaborate within cross-functional teams to ensure timely and satisfactory project completion• Provide direct support and troubleshooting during system go-lives at customer sites• Conduct meetings and presentations to all levels within a hospital organizational structure, to include C-suite• Active participant in Clinical Mentoring Program serving to optimize onboarding of new employees• Developed interactive tool to assist with standardization of education planning• Delivered presentations to intra-organizational audiences such as Clinical Applications, Clinical Consulting, and Sales Teams

Greensboro, Nc

• Epic “super-user” for Emergency Department.• Collaborated within committees to assess current use of EHR, and make recommendations for improvements and updates.• Coordinate efforts between departments and/or outside agencies to ensure patient needs are adequately met• Participated in annual review and performance evaluation process • Utilize customer service and service recovery methods to ensure patient satisfaction• Collaborate with physicians and staff to ensure proper flow of patients through department• Ensure treatment provided met with accepted standards of care• Assess departmental needs in balance with financial health of organization• Problem-solve and implement solutions when unforeseen circumstances arise• Developed and presented formal and informal educational programs for staff• Train and mentor new and existing staff

Greensboro, Nc

• Telephonic engagement, management and education of clients with chronic disease and/or special needs• Identified barriers in health management and worked collaboratively with clients/providers/ancillary services to overcome them• Analyzed workflows and developed a change in process that increased team productivity by 10% leading to increase in monthly Medicare reimbursement, without incurring additional departmental expense. • Served as a liaison between High Risk Case Management unit and disease specific management programs to meet needs of client population• Provided coverage for manager of case management team or team lead during times of absence • Engaged in multi-variable testing projects to determine factors leading to greater client engagement and adherence to guidelines set by Centers for Medicare and Medicaid Services. • Developed and maintained database of most common ICD-9 codes utilized for ease in classifying and managing clients in high risk case management division• Participated in annual review and performance evaluation process • Effectively balance client’s health care needs with corporate financial well being• Addressed escalated issues and customer complaints• Trained and mentored new staff

San Diego, Ca

• Completion of short-term traveling assignments across Virginia and North Carolina providing intensive care and emergency nursing services.

Casper, Wy

• Organization of flow within a 180-bed acute care hospital by arranging scheduling and staffing assignments and systemizing after-hour services.• Effective mediation between hospital and external facilities and agencies, which entailed streamlining services and activities between departments.• Enforcement of strict compliance with JCAHO standards.• Demonstration strong knowledge in utilizing multiple conflict resolution methodologies.

Casper, Wy

• Delivery of age-appropriate and focused care to patients in the acute care setting by organizing the delegation of assignments to all nursing departments, in support to the Float Pool Staffing.

Executive Mba, Business Analytics

Masters Of Science, Health Informatics

Bachelor Of Science (B.S.), Registered Nursing/Registered Nurse

Associate Of Science (A.S.), Registered Nursing/Registered Nurse