Hermawan - Email & Phone Number

Singapore

create wine list for the club both restaurants and retail, recommend wines to members, drive club wine training program for the staff, responsible for wine lounge operations, assist service teams during lunch and dinner operations, responsible for sourcing wine selections, responsible for tow wine section at the club, conducting wine event and masterclass, conducting monthly wine dinner, achieve wine sales budget and maximise sales opportunities

Singapore, Singapore

Create daily wine sales report, responsible for monthly wine inventories, conduct weekly training wine by glass, responsible for wine serving in 3* michelin quality, assist service teams during lunch and dinner operations, assist chef sommelier in ordering, recommending, upselling wine, recording any wastage and transfer of wine to other outlets

Singapore

Working closely with F&B Manager to establish clear, identifiable and achievable sales targets for restaurant ● Managing and operating the outlet profitably in accordance to the budget guidelines● Establishing and maintaining excellent customer relationship● Maintaining a high level exposure for the restaurant through direct sales solicitation, telephone, fax, contact and written communication● Providing strong relationship and leadership thus creating a productive team while achieving set goals● Managing Wine Inventory in the restaurant

Singapore

Responsible for daily staff role call, daily staff communication, taking minutes of weekly operations meeting and circulating the minutes ● Responsible for weekly duty roster and managing leave using the time management system software ● Act as a duty supervisor for daily opening and closing, supervise work processes and quality of work of all staff including part timer ● Oversee the operations, manpower planning, and resource allocation● Responsible for tabulating daily sales report and reconciliation of POS reports ● Responsible for petty cash reimbursement● Responsible for cash float and remittance of cash sales receipts ● Responsible for quarterly inventory of operating equipment ● Responsible for wine inventory and sales

Singapore

Proactively communicate to employees on KPIs sales, service and food quality ● Managing the profit and loss for business segments● Handle customers compliments & complaints promptly ● Duty roster planning, handle staff / customer feedback, training staffs on stations as per SOP ● Role model to staff and assist in training them on all staff functions ● Adherence to all regulatory requirements, ensure outlet meet hygiene and safety standards● Work closely with other departments to achieve the business goals● Perform ad hoc duties as required by the VP

Singapore

Assist in setting up newly take over restaurant ● Estimated food and beverage costs and purchase inventory. ● Investigated and resolved food / beverage quality and service complaints, ensuring customer satisfaction and repeat business. ● Trained service staff to enhance customer service and increase profits through suggestive selling. ● Run day to day operations● Follow up on all service recovery actions for all products and service lapses● Oversee all staff matters, including payroll, promotions, and disciplinary matters● Follow up action plans for all QSC and finance audits

Singapore

Assist the Ops Manager in daily catering operations ● Manage the beverage inventories and catering equipment ● Maintain customer service excellence and product and cleanliness standards

Singapore

Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss. ● Developed marketing campaigns to increase visibility of the restaurant; analyzed market demographics, defined target market, and determined advertising placement ● Estimated food and beverage costs and purchase inventory. ● Investigated and resolved food / beverage quality and service complaints, ensuring customer satisfaction and repeat business ● Recruited, hired, supervised, scheduled, and motivated a staff of up to 25 employees. ● Trained service staff to enhance customer service and increase profits through suggestive selling. ● Improved productivity and morale by effective training program