Hermie Sanghera Email & Phone Number

Birmingham, England, United Kingdom

Private Wealth Management Engineering

GLCM Innovation

Assumed management of an inflight migration workstream on the Lombard Transformation Programme, focusing on business operational readiness and managing a team of 4 business analysts. Implemented project controls including identifying delivery risks and building out a risk management plan. Developed an e2e operational readiness plan and managed multiple streams of activity in parallel. Implemented a business analysis approach aligned with Agile methods. Established a Proof of Concept for migrating business data outside the scope of the automated migration. Provided analysis of business options to further increase business volumes aligned with Q3/4 2020 targets to senior business sponsors / heads of business.

Birmingham, United Kingdom

Took over management of an inflight GDPR migration project; strengthened project management controls, including status reports provided to the Head of Records Management CMB UK. Drove the use of root cause analysis to fix system performance issues. Collaborated to define a prioritised business backlog and then managed this through to delivery. Collaborated on a PoC to migrate the Document Management System to GCP. Assigned another regulatory project, at short notice and successfully delivered the non-functional requirements, including automation of the database deployment pipeline alongside an upgrade of the application delivered by a supplier within 3 months.

Birmingham, United Kingdom

The digital transformation of a legacy, mainframe based global payments channel with decentralised host-to-host client gateways, to a single secure, scalable, client centric service supported by an API based service design, using cloud services and providing Omni-channel access. Simplifying the client and colleague experience, reducing cost and timeframes and broadening appeal to a wider range of clients. • Collaborated with the Product team to define the business vision aligned with global strategy, quantified business benefits, identified the desired business outcomes and then ongoing prioritisation of the product backlog focusing on Minimum Value Proposition.• Delivered the current state analysis: people, process & systems. Identifying business and IT operational problems and ideas for improvement.• Delivered analysis documenting the current system infrastructure and applications.• Delivered customer centric business and system process flows and functional and non-functional requirements in the form of Epics and User Stories with Acceptance Criteria. supporting Behavior Driven Development. Collaborating with Product Owners, IT Architects and Engineering using Scrum to deliver functionality.• Managed 20 global BA resources, driving and delivering consistent analysis outputs across multiple projects, defining and implementing the analysis approach aligned with Disciplined Agile.• Planned and managed the analysis activity across multiple projects, providing weekly programme updates including attending a weekly update with the Global Sponsor.

Birmingham, United Kingdom

UK Business Banking Multi-Channel Business Account Opening Project: Moving away from a branch dominated proposition to a digital proposition.• Analysed current state situational data, including website analytics to identify key problem areas and drivers for change. • Worked with an agency to assess competitor propositions and gather customer feedback to inform the business vision.• Collaborated with the head of business banking to design an online journey aligned with customer expectations.• Led workshops with business teams to identify the operational impacts of the transformed digital journey. Identified new and amended operational processes including impacts to: processing volumes, rate per hour, turnaround times and quality targets. Managed organisational impacts required to support the transformed proposition, including the creation of a dedicated call centre team.• Led a team of business analysts to gather business and system requirements, including non-functional, and collaborated with IT solution architects to identify and review the solution proposals.• Managed the UAT phase to ensure that the solution met business expectations.• Implemented and embedded operational changes to successfully deliver the Multi-Channel Business Account Opening operating model.

Birmingham, United Kingdom

Projects: 1) Migrated UK Asset Finance business from an in-house to supplier solution (Ambit) – chosen by Payments and Commercial Operations as winner of Service Delivery’s 1st quarter top team award, 2) Integrated Business Internet Banking with Get Rate (FX) and Trade Services to improve the business proposition 3) Card Acquiring - introduced mandatory recurring payments (CPAs), 4) Card Issuing - migrated debit card from Visa to Mastercard.

Birmingham, United Kingdom

Birmingham, United Kingdom

Birmingham, United Kingdom

Sutton Coldfield, West Midlands, United Kingdom

London

Bsc (Hons), Computer Science

A Levels: Pure & Applied Mathematics, Computer Science, Economics