Provides leadership and management oversight to Revenue Operations, Prospect Research, and Database teams, including ongoing mentoring, coaching and development of employees, performance management and goal setting.Oversee the work flow and effectiveness of revenue operations systems, including deposits, data entry, receipts, matching gifts, recurring gifts, tribute and other outgoing material as appropriate.Manage department’s data management systems and creation of tools for tracking and driving performance.Design and produce reports from the database as needed using Blackbaud CRM, Microsoft SQL Server Management Studio, and other tools.Plan database cleanup projects and implement changes to ensure database integrity.Work closely with leadership and staff across the organization to resolve database access, security and performance issues.Provide role-based training (including prospect management, fundraising, and event management).Maintain relationships with software vendors and external consultants to ensure clear communications for new business practices.Integrate multiple systems (internally and externally) and perform analytics on large data sets across the datasets (e.g. Blackbaud CRM, PaperSave, Luminate Online, Omatic Solutions, and ZuriGroup Velocity).Design and build automated periodic metric/activity tracking reports to leadership.Maintain existing Fundraising system customizations using the Blackbaud SDK and build new customizations per documented departmental requests, using Blackbaud SDK.Refines and implements systems for tracking/validating results of prospect screening, modeling, and identification efforts. Troubleshoot software implementations and develop testing protocols.Responsible for developing and implementing BBCRM application features such as data-lists, data forms, dashboards, widgets, smart fields, smart queries, and KPIs.