Douglas Hernandez Email & Phone Number

Nashville, Tennessee Area

Greater Nashville Area, TN

• Managed revenue cycle consulting projects from contract initiation through project completion.
• Lead portions of analysis and documentation within an engagement
• Supervised Parallon and client teams to implement operational improvements
• Directly accountable for the implementation of projects
• Provided interim management of Patient Access Revenue Cycle operations

Greater Nashville Area, TN

• Managed the daily operations of all Patient Access revenue cycle functions, including hiring, education, promotion, and performance improvement plans.
• Identified and resolved revenue cycle challenges
• Served as the liaison between the Shared Service Center and the facility
• Reviewed Patient Access performance to ensure timeliness, accuracy, and compliance with standards
• Maintained and promoted superior customer service with all hospital customers, management, and physicians contributing to the Patient Access department having the highest HCA Employee Engagement Survey score of all 34.

Bay St. Louis, MS

• Managed the daily operations of all Patient Access revenue cycle functions, which included Centralized Scheduling, Pre-registration, Insurance Verification, and Pre-authorizations.
• Implemented an automated Quality Assurance system for each registration that decreased denials and raised morale of entire team
• Increased number of Pre-registered patients which positively impacted patient satisfaction
• Implemented Bedside Registration in the Emergency Department

Hattiesburg, Mississippi Area

• Provided direct clinical services to adult clients.
• Individual, group, couple, and family counseling
• Prepared and implemented treatment plans
• Provided therapeutic crisis intervention, and emergency services

Greater New Orleans Area

• Clinical responsibilities in both the inpatient and outpatient departments of the Post Traumatic Stress Disorder (PTSD) program.
• Psychosocial assessments
• Individual and group therapy for veterans with PTSD, substance abuse and/or other chronic mental illnesses.

Master’S Degree, Social Work

Bachelor’S Degree, Psychology

Psychology

Student Exchange Program