Douglas Hernandez

Douglas Hernandez Email and Phone Number

Regional Patient Access Director @ Community Health Systems
franklin, tennessee, united states
Douglas Hernandez's Location
Nashville Metropolitan Area, United States
Douglas Hernandez's Contact Details

Douglas Hernandez work email

Douglas Hernandez personal email

n/a
About Douglas Hernandez

Douglas Hernandez is a Regional Patient Access Director at Community Health Systems. He possess expertise in process improvement, customer experience, team leadership, healthcare consulting, root cause problem solving and 14 more skills.

Douglas Hernandez's Current Company Details
Community Health Systems

Community Health Systems

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Regional Patient Access Director
franklin, tennessee, united states
Website:
chs.net
Employees:
7310
Douglas Hernandez Work Experience Details
  • Community Health Systems
    Regional Director, Patient Access
    Community Health Systems Jul 2016 - Present
    Nashville, Tennessee Area
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  • Hca Healthcare
    Senior Consultant
    Hca Healthcare 2014 - 2016
    Greater Nashville Area, Tn
    Managed revenue cycle consulting projects from contract initiation through project completion.• Lead portions of analysis and documentation within an engagement• Supervised Parallon and client teams to implement operational improvements• Directly accountable for the implementation of projects• Provided interim management of Patient Access Revenue Cycle operations
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  • Hca Healthcare
    Patient Access Director
    Hca Healthcare 2009 - 2014
    Greater Nashville Area, Tn
    Managed the daily operations of all Patient Access revenue cycle functions, including hiring, education, promotion, and performance improvement plans.• Identified and resolved revenue cycle challenges• Served as the liaison between the Shared Service Center and the facility• Reviewed Patient Access performance to ensure timeliness, accuracy, and compliance with standards• Maintained and promoted superior customer service with all hospital customers, management, and physicians contributing to the Patient Access department having the highest HCA Employee Engagement Survey score of all 34 hospitals at the Nashville Shared Service Center for the past two surveys
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  • Hancock Medical Center
    Patient Access Director
    Hancock Medical Center 2003 - 2009
    Bay St. Louis, Ms
    Managed the daily operations of all Patient Access revenue cycle functions, which included Centralized Scheduling, Pre-registration, Insurance Verification, and Pre-authorizations.• Implemented an automated Quality Assurance system for each registration that decreased denials and raised morale of entire team• Increased number of Pre-registered patients which positively impacted patient satisfaction• Implemented Bedside Registration in the Emergency Department
  • Pine Belt Mental Healthcare Resources
    Clinical Social Worker
    Pine Belt Mental Healthcare Resources 1999 - 2003
    Hattiesburg, Mississippi Area
    Provided direct clinical services to adult clients.• Individual, group, couple, and family counseling • Prepared and implemented treatment plans • Provided therapeutic crisis intervention, and emergency services
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  • New Orleans Va Medical Center
    Clinical Social Worker
    New Orleans Va Medical Center 1997 - 1999
    Greater New Orleans Area
    Clinical responsibilities in both the inpatient and outpatient departments of the Post Traumatic Stress Disorder (PTSD) program. • Psychosocial assessments • Individual and group therapy for veterans with PTSD, substance abuse and/or other chronic mental illnesses.

Douglas Hernandez Skills

Process Improvement Customer Experience Team Leadership Healthcare Consulting Root Cause Problem Solving Performance Improvement Hospital Revenue Cycle Hospitals Quality Management Team Building Consulting Healthcare Interim Management Healthcare Improvement Medicare Customer Service Business Process Improvement Strategic Planning Leadership

Douglas Hernandez Education Details

Frequently Asked Questions about Douglas Hernandez

What company does Douglas Hernandez work for?

Douglas Hernandez works for Community Health Systems

What is Douglas Hernandez's role at the current company?

Douglas Hernandez's current role is Regional Patient Access Director.

What is Douglas Hernandez's email address?

Douglas Hernandez's email address is do****@****lon.com

What schools did Douglas Hernandez attend?

Douglas Hernandez attended Southern University At New Orleans, Eastern New Mexico University, Memorial University Of Newfoundland.

What skills is Douglas Hernandez known for?

Douglas Hernandez has skills like Process Improvement, Customer Experience, Team Leadership, Healthcare Consulting, Root Cause Problem Solving, Performance Improvement, Hospital Revenue Cycle, Hospitals, Quality Management, Team Building, Consulting, Healthcare.

Who are Douglas Hernandez's colleagues?

Douglas Hernandez's colleagues are Ann Rainbolt, Fawn Stone, Dot Wilson, Beth Witte, Tiffany White, Luz Marina Vasquez Palma, Juanita M. Bednarz.

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