I am a Pre-Finance major at Georgia State University’s J. Mack Robinson College of Business. I previously earned a Bachelor of Science degree in Biology from Georgia State's College of Arts & Sciences. I am very curious and love digging into customer problems and solving them with my resources. I am a results-oriented customer support associate with 2 years of experience in customer support for ads on Apartments.com. I have a proven history of providing excellent customer care. My passion lies in helping and ensuring customer satisfaction, and I thrive in environments that challenge me to grow and innovate.Apart, from working at CoStar Group, I enjoy volunteering!
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Sales RepresentativeState FarmAtlanta, Ga, Us
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Customer Support IiCostar Group Feb 2024 - PresentAtlanta, Georgia, United States• Resolve over 200 cases & calls for renters, clients, & sales• Advise customers with technical product issues, utilize troubleshooting procedures and collaborate with Triage team to resolve escalated concerns• Cooperated in team meetings and training sessions, contributing to ongoing improvements in customer service processes• Consistently exceeded quarterly expectations • Analyzed listings for possible fraud to ensure a safe marketplace• Complete weekly projects and audits -
Customer Support ICostar Group Aug 2022 - Feb 2024Atlanta, Georgia, United States• Fulfilled customer & sales requests via calls and emails promptly, addressing inquiries regarding products, services, or account issues• Captured real time data for our CRM tool• Resolved customer complaints with a focus on maintaining high levels of satisfaction, achieving a 98% customer on quality call assurance• Train new hires on our tools and processes
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HostessThe Capital Grille Oct 2020 - Aug 2022Atlanta, Georgia, United States• Delegated a team of 4 -5 to ensure a smooth shift for customers and servers • Planned and prepared reservations for 400-800 guests• Organized and planned a smooth shift for guests and servers• Addressed customer complaints -
HostessRed Pepper Taqueria Aug 2020 - Oct 2020• Accompanied customers at their preferred tables and maintained restaurant rotation • Maintained health sanitation guidelines
Jennifer Hernandez Education Details
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Senior
Frequently Asked Questions about Jennifer Hernandez
What company does Jennifer Hernandez work for?
Jennifer Hernandez works for State Farm
What is Jennifer Hernandez's role at the current company?
Jennifer Hernandez's current role is Sales Representative.
What schools did Jennifer Hernandez attend?
Jennifer Hernandez attended Georgia State University.
Who are Jennifer Hernandez's colleagues?
Jennifer Hernandez's colleagues are Joe Pendleton, Tevin Byington, David Fulton, Leigh Demling, Monica Gubler, Kevin Kopp, Brian Powell.
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Jennifer Hernandez
Greater Boston4gmail.com, turner.com, trupanion.com, mgmresorts.com4 +176082XXXXX
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Jennifer Kassaras
New York, Ny5catertoyoufoodservice.com, hotmail.com, marriott.com, catertoyoufoodservice.com, amazon.com -
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Jennifer Hernandez
Miami, Fl
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