Joseph Hernandez Email & Phone Number

United States

Irvine, California, United States

Signal Hill, CA

Commerce, CA

• Manage day-to-day office operations, evaluate company wide network and server infrastructure, and lead a team of five helpdesk, system, and network administration staff to provide technical support to 550 users located.
• Spearheaded wireless carrier change and intranet projects resulted in saving $23,000 and $12,000 respectively over two years.
• Maintained proper functionality and stability of systems by leading cross-functional team to provide onsite and remote technical assistance to user.
• Led the project of full hardware rollout of PC’s to replace WYSE terminals at corporate.

Pasadena, CA

• Managed helpdesk and technical staff throughout the United States and the United Kingdom in a PC/MAC OS environment. Supported all active directory needs while simultaneously maintaining all vendor maintenance and.
• Led all planning and budgeting activities in support of laptop, desktop, mobile assets, and software refreshes.
• Liaised with all levels of IT management to ensure all systems were operational and that system updates were successfully implemented so that user communication could be sent out accordingly.
• Successfully managed all installations of security systems in home and remote offices.

Pasadena, CA

• Delivered guidance to 210 users, including executive staff, as the sole contact point of the Jacobs corporate office. Managed and mentored a team of senior level IT Technicians in supporting a mixture of PC and MAC.
• Spearheaded multiple high-priority projects simultaneously, resulting in the consistent generation of positive results and timely and cost-effective completion.
• Continuously ensured all received calls were replied to and resolved in accordance with required SLA’s.
• Collaborated with all levels of IT staff, including networking, telecommunications, security, and Oracle support staff.

Pasadena, CA

• Led and coached a team of 21 professionals while simultaneously serving as primary contact point for 30 project offices with over 4,000 users and a budget of over $3.5M. Directed all staff recruitment, scheduling, and.
• Directly liaised with executive managers as support lead for over 10 years.
• Efficiently managed a 350 user offsite executive conference and all related wireless, video, and connectivity needs, thereby achieving a $10,000 cost savings.
• Designed and implemented an asset management strategy that focused primarily on refresh rates, vendor agreements, and seamless allocation for desktop, server, printing, and wireless devices.
• Skillfully evaluated all work executed by IT staff and collaborated with clients, suppliers, and executive leadership to assess both computer and system parameters.
• Continuously reviewed and assessed project plans, procured required equipment for each initiative, and outlined recommendations regarding needed software and hardware upgrades.