Joseph Hernandez Email & Phone Number

United States

Irvine, California, United States

Signal Hill, Ca

Commerce, Ca

Manage day-to-day office operations, evaluate company wide network and server infrastructure, and lead a team of five helpdesk, system, and network administration staff to provide technical support to 550 users located in 12 locations across USA. Deploy new PCs, maintain hardware inventory, monitor system performance, and troubleshoot and resolve complex network/software/hardware issues. Create and implement IT policies and procedures, perform Active Directory administration, and provide executive level “White Glove” support. Review and recommend hardware/software alternatives and maintain all vendors’ maintenance and support agreements.• Spearheaded wireless carrier change and intranet projects resulted in saving $23,000 and $12,000 respectively over two years. • Maintained proper functionality and stability of systems by leading cross-functional team to provide onsite and remote technical assistance to user.• Led the project of full hardware rollout of PC’s to replace WYSE terminals at corporate.

Pasadena, Ca

Managed helpdesk and technical staff throughout the United States and the United Kingdom in a PC/MAC OS environment. Supported all active directory needs while simultaneously maintaining all vendor maintenance and support agreements. • Led all planning and budgeting activities in support of laptop, desktop, mobile assets, and software refreshes. • Liaised with all levels of IT management to ensure all systems were operational and that system updates were successfully implemented so that user communication could be sent out accordingly. • Successfully managed all installations of security systems in home and remote offices.

Pasadena, Ca

Delivered guidance to 210 users, including executive staff, as the sole contact point of the Jacobs corporate office. Managed and mentored a team of senior level IT Technicians in supporting a mixture of PC and MAC hardware. Directed all facets of IT support for offsite executive meetings. • Spearheaded multiple high-priority projects simultaneously, resulting in the consistent generation of positive results and timely and cost-effective completion. • Continuously ensured all received calls were replied to and resolved in accordance with required SLA’s. • Collaborated with all levels of IT staff, including networking, telecommunications, security, and Oracle support staff.

Pasadena, Ca

Led and coached a team of 21 professionals while simultaneously serving as primary contact point for 30 project offices with over 4,000 users and a budget of over $3.5M. Directed all staff recruitment, scheduling, and evaluation activities. Managed all desktop support functions for corporate headquarters. Carefully monitored all technical activities to ensure proper alignment with budgets. Created organizational processes, budgets, forecasts, and reports. • Directly liaised with executive managers as support lead for over 10 years. • Efficiently managed a 350 user offsite executive conference and all related wireless, video, and connectivity needs, thereby achieving a $10,000 cost savings.• Designed and implemented an asset management strategy that focused primarily on refresh rates, vendor agreements, and seamless allocation for desktop, server, printing, and wireless devices. • Skillfully evaluated all work executed by IT staff and collaborated with clients, suppliers, and executive leadership to assess both computer and system parameters. • Continuously reviewed and assessed project plans, procured required equipment for each initiative, and outlined recommendations regarding needed software and hardware upgrades. • Played an integral role as a Team Lead for the Sarbanes-Oxley compliance team, including crafting policies and procedures for access to Oracle 11i, Active Directory, and mainframe in accordance with SOX guidelines.