Technical Support Specialist
Current
Sep 2022 - Present
AeroLeads people directory · profile
Hernando Castro Email & Phone Number
Electronics Engineer
at
Diligent
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Electronics Engineer
Location
Vancouver, British Columbia, Canada
Company size
Who is Hernando Castro? Overview
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Quick answer
Hernando Castro is listed as Electronics Engineer at Diligent, a with 916 employees, based in Vancouver, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Hernando Castro.
Hernando Castro previously worked as Technical Support Specialist at Diligent and Engineering Analyst at Walter Bridge Y Cia. S.A.. Hernando Castro holds Bachelor'S Degree, Electrical, Electronics And Communications Engineering from Unidades Tecnológicas De Santander.
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Diligent
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Profile bio
About Hernando Castro
Hernando Castro is a Electronics Engineer at Diligent.
Current workplace
Hernando Castro's current company
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Diligent
3 roles
Hernando Castro work experience
A career timeline built from the work history available for this profile.
Engineering Analyst
Designed and implemented Avaya IP telephony solutions for new corporate offices, managing the full lifecycle from initial design to final deployment. • Performed advanced troubleshooting and diagnostics of H.323 and SIP endpoints, addressing issues with VoIP and POTS call failures, and collaborating with Level 3 support on critical incidents. • Maintained and upgraded Avaya CM and Aura Messaging systems to ensure optimal performance, improving uptime and reducing system failures. • Conducted preventive maintenance on HP, Dell, and Avaya servers, proactively identifying potential issues to minimize downtime. • Led the nationwide technical support team, ensuring timely resolution of incidents at multiple office locations and maintaining SLAs for critical systems. • Worked closely with PSTN and SIP trunking providers, ensuring seamless integration between different communication systems and resolving connectivity issues. • Documented technical incidents, creating comprehensive reports for stakeholders, and providing insights to improve system reliability.
Sep 2018 - Aug 2021
Technical Support Engineer
Konecta Colombia
Provided technical support for corporate clients, diagnosing and resolving issues related to MPLS networks and internet services across government entities nationwide. • Monitored the performance of MPLS and VoIP networks, utilizing advanced diagnostic tools to ensure network reliability and resolve faults promptly. • Generated detailed reports of network performance, incidents, and implemented fixes, ensuring compliance with company and regulatory standards. • Collaborated with internal teams and external providers to troubleshoot telecom circuits and optimize SIP trunking for seamless voice communication. • Created and maintained technical documentation, ensuring that all reports adhered to company standards for accuracy and detail.
Dec 2017 - Sep 2018
Team & coworkers
Colleagues at Diligent
Other employees you can reach at diligent.com. View company contacts for 916 employees →
DR
Daniel Rolón
Colleague at DiligentEnnis, County Clare, Ireland
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SB
Stuart Brown
Colleague at DiligentVancouver, British Columbia, Canada
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VK
Vijay Kumar K
Colleague at DiligentBengaluru, Karnataka, India
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LW
Lindsay Walker
Colleague at DiligentSydney, New South Wales, Australia
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AG
Andrew Glikman
Colleague at DiligentAustin, Texas, United States
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PV
Péter Verebes
Colleague at DiligentCsömör, Pest, Hungary
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JA
Jorge Andujar
Colleague at DiligentVancouver, British Columbia, Canada
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MS
Mattias Svenaeus
Colleague at DiligentDublin, County Dublin, Ireland
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SE
Shirin Emerald
Colleague at DiligentBengaluru, Karnataka, India
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AK
Abu Khan可汗
Colleague at DiligentXi'An, Shaanxi, China
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Daniel Rolón
Colleague at DiligentEnnis, County Clare, Ireland
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SB
Stuart Brown
Colleague at DiligentVancouver, British Columbia, Canada
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VK
Vijay Kumar K
Colleague at DiligentBengaluru, Karnataka, India
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LW
Lindsay Walker
Colleague at DiligentSydney, New South Wales, Australia
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AG
Andrew Glikman
Colleague at DiligentAustin, Texas, United States
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PV
Péter Verebes
Colleague at DiligentCsömör, Pest, Hungary
View →
JA
Jorge Andujar
Colleague at DiligentVancouver, British Columbia, Canada
View →
MS
Mattias Svenaeus
Colleague at DiligentDublin, County Dublin, Ireland
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SE
Shirin Emerald
Colleague at DiligentBengaluru, Karnataka, India
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AK
Abu Khan可汗
Colleague at DiligentXi'An, Shaanxi, China
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2 education records
Hernando Castro education
Bachelor'S Degree, Electrical, Electronics And Communications Engineering
Associate'S Degree, Electrical, Electronic And Communications Engineering Technology/Technician
FAQ
Frequently asked questions about Hernando Castro
Quick answers generated from the profile data available on this page.
What company does Hernando Castro work for?
Hernando Castro works for Diligent.
What is Hernando Castro's role at Diligent?
Hernando Castro is listed as Electronics Engineer at Diligent.
Where is Hernando Castro based?
Hernando Castro is based in Vancouver, British Columbia, Canada while working with Diligent.
What companies has Hernando Castro worked for?
Hernando Castro has worked for Diligent, Walter Bridge Y Cia. S.A., and Konecta Colombia.
Who are Hernando Castro's colleagues at Diligent?
Hernando Castro's colleagues at Diligent include Daniel Rolón, Stuart Brown, Vijay Kumar K, Lindsay Walker, and Andrew Glikman.
How can I contact Hernando Castro?
You can use AeroLeads to view verified contact signals for Hernando Castro at Diligent, including work email, phone, and LinkedIn data when available.
What schools did Hernando Castro attend?
Hernando Castro holds Bachelor'S Degree, Electrical, Electronics And Communications Engineering from Unidades Tecnológicas De Santander.
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