Hernán González Email & Phone Number

Chile

Gran Santiago, Región Metropolitana De Santiago, Chile

Software for marketing and sales of Virtual Assistants- Conversational Artificial Intelligence.Account managing and end users training including setting success metrics and engaging customer signatories and project managing the implementation of the product/service Advise and oversee customer growth, training and development of best practices to continually drive business value and return on the customer’s investment. Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed.

Santiago Province, Chile

Software for marketing and sales of Virtual Assistants- Conversational Artificial Intelligence.Account managing and end users training including setting success metrics and engaging customer signatories and project managing the implementation of the product/service Advise and oversee customer growth, training and development of best practices to continually drive business value and return on the customer’s investment. Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed.Tools used are Salesforce, Gainsight, Trello, Slack, JIRA and Smartling.

Santiago De Chile

Responsible for supervising up to 30 agents with different levels of specialized training within the customer service department. Accountable for the selection, training, coaching and development of customer service representatives and ensured qualitative and quantitative goals were met.

Santiago De Chile

Responsible for coordinate day-to-day operations and administering company policies and procedures through subordinate staff includes training, directing efforts and providing technical guidance. Develops, coaches and motivates staff to achieve departmental goals. Monitor compliance and personnel performance metrics. Organizes and facilitates staff meetings regarding team performance, recognition and information exchange.

Santiago De Chile

Responsible for work with a group of agents, participating in employees’ development and achieving areas goals; Guiding agents and team to perform at optimum levels, ensuring that agents are aligned with company policies and practices.

Santiago De Chile

Responsible for auditing files processed by customer service agents in order to ensure compliance with laws, company policies and processes. Provide training; solve questions of internal customer, to provide statistical information to different levels of management and handling the workflow ensuring all of the audit completions are on schedule.

Santiago, Chile

Interpreting and analyzing consumers' requests in order to determine appropriate action, enter data accurately and efficiently into appropriate database system, maintain the integrity of the database by ensuring data quality and accuracy, accurately disputing or updating consumers' information through system applications, assisting consumers in an efficient and timely manner, treating consumers information with professionalism, ensuring its security and privacy

Santiago De Chile

Back up of administrative assistants of The Public Nottary Raúl Perry Pefaur, In charge of producing, and editting public and private legal documents.

Professional Certificate En Gestion Agil Y Excelencia Operacional, Business Administration And Management, General

Técnicas y Herramientas de Gestión Ágil (completado) Aplicación de herramientas Lean Service (Completado) Técnicas y herramientas para la.

Graduate Law School

Education record