Heather Ross Email & Phone Number

Chicago, Illinois

• Managed a team of eight sales coordinators in Chicago and Grand Rapids
• Assembled 2019 management meeting for Regional Sales Coordinators
• Redesigned current work structure for sales teams
• Organized weekly events for Neocon, including dinner with VIP clients
• Facilitated showroom transformation for Neocon and pop-up events with VIP designer
• Responsible for on-boarding, training, performance evaluation of sales coordinators

Greater Chicago Area

• Supported​ business​ ​for​ ​the​ ​local​ ​sales​ ​representative​ ​in​ ​Minnesota​ ​and​ ​North​ ​Dakota
• Accommodated​ ​customers​ ​with​ ​necessary​ ​assistance​ ​with​ ​textile​ information,​ ​ordering and troubleshooting
• Helped​ ​to execute the transformation of the​ ​showroom​ ​for​ a ​yearly​ ​trade show, Neocon
• Aided in the recertification of the​ ​environmental​ ​policy​, ​ISO​ ​14001,​ ​in​ ​the​ ​Chicago​ ​showroom

Greater Chicago Area

• Provided​ ​assistance​ ​for​ ​showroom​ ​walk​ ​in​ ​clients
• Organized​ ​memo​ ​sample​ ​room

Lexington, Kentucky Area

• Delivered​ ​positive​ ​customer​ ​service​ ​in​ ​a​ ​top​ ​100​ ​store
• Committed to onboard new team members in a successful way
• Successfully helped transformed an all women's store to a men and women's retail store

Lexington, Kentucky Area

• Planned​ ​and​ ​promoted​ ​40-50​ ​events​ ​yearly​ ​alongside​ ​the​ ​event​ ​coordinator
• Researched​ ​developing​ ​projects​ for executives
• Recruited​ ​interns​ ​by promoting at college events
• Created​ ​weekly​ ​press​ ​releases​ ​of​ ​the​ ​upcoming​ ​events​ ​in​ ​Downtown​ ​Lexington

Lexington, Kentucky Area

• Edited​ ​DLC’s​ ​annual​ ​publications
• Helped​ ​with​ ​basic​ ​office​ ​tasks​ ​such​ ​as​ ​sending​ ​out​ emails​ ​and​ ​answering​ ​phones