Christopher Herrera Email & Phone Number

Greater Atlanta Area

New York, NY

• Coach and support a team of twelve, introducing new paths that foster development of process-management and command skills
• Revamp promotion of Apple’s premier training and setup services, increasing customer attendance and augmenting employee utilization
• Administer best practices for outstanding customer service and communication around policies, procedures, and the technical components of Apple technology
• Design and implement systems that enhance customer engagement and satisfaction in response to unprecedented traffic
• Optimize usage of headcount and efficacy in scheduling by incorporating idle features of scheduling software and carefully auditing results

New York, NY

• Participated in comprehensive management rotations spanning sales, operations, recruitment, business services, and technical repairs
• Drove execution of cross-functional corporate strategies across all areas of the business, liaising between employees, managers, and executive leaders
• Identified and addressed structural incongruities in the workflow of training membership initiation, strategically creating and implementing processes that increased employee productivity while reducing oversights and.
• Recalibrated company repair strategies which improved customer satisfaction while reducing customer service costs
• Settled disputes around warranty coverage and company mistakes through conscientious negotiation and compromise, and responded to customer service and employee complaints

• Organized and managed the execution of multi-departmental student seminars and prospective student events
• Recruited expert scholars from other universities to speak at seminars, and coordinated travel and guest arrangements on their behalf
• Negotiated terms for faculty members’ speaking engagements at outside institutions around the world, including Europe, Asia, and Africa
• Managed schedules, budgets, and institutional reporting requirements for four faculty members