Supervise and lead a team of tellers, ensuring efficient and accurate daily operations.Manage cash handling procedures, monitor vault limits, and reconcile discrepancies.Implement and enforce security measures to safeguard against fraudulent activities.Train and mentor teller staff, fostering a culture of excellence in customer service.Resolve customer inquiries, concerns, and discrepancies in a timely and professional manner.Collaborate with other departments to enhance overall customer experience and streamline processes.Conduct regular audits to ensure compliance with banking regulations and internal policies.Implement and update operational procedures to improve efficiency and accuracy.Provide regular reports to upper management on team performance, transaction trends, and customer feedback.Foster a positive and collaborative work environment, promoting teamwork and staff development.

• Assist customers with their everyday banking needs; withdrawals, deposits, transfers, currency exchange, etc…• Utilize every chance to highlight products to customers, cross-sell to them, and resolve any issues they may have.• Accepts and processes cash deposits to opened accounts (current, saving, checking, overdraft, GL). Proves cash entirely.•Cashes checks and payment orders within established limits and reserves (withdrawals, coupons, expense redemption).• Exchange foreign currencies to the established dealer rates. Proves currencies entirely.• Redeem CD coupons. Redeem matured certificates of deposits.• Handles customer inquiries and signature verification for branch personnel.• "Sells" additional banking services, develops opportunities, and guides customer to appropriate point of contacts in the branch.• Performs a range of related duties and may assist other tellers during peak load periods.• Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.

• Check that the layout file and the captions & the correctness of the figures identically fit the manuscript• Confirm that the source files are reformatted into in-house style• Confirm that the graphics comments regarding the figures are added and the figures are inserted in the correct manner and nothing is missing• Compare the final data on Manuscript Tracking System (MTS) with that in the PDF

• Marketing in USA and Canada as telesales agent.• Searching for leads on the web; calling customers to explain the offer and the packages.• Handling the customers objections, closing the deal and collect required information, collect credit card information, charging the customer online; collecting referrals and following up with the customers.• Achieving the predetermined targets,training new comers on the product knowledge and telesales techniques

• Provide Vodafone Egypt SME customers with all required information related to the company products and services with delighting them with a superior customer service. • Providing guidance in areas of professional matters as requested or needed.• Applying FCR concept for all customer’s inquires.• Prioritizing and achieving multiple tasks, establishing and meeting deadlines.• Follow up all customers related issues and provide timely feedback to Vodafone Egypt SME Customers.• Adhere to Customer Operations Department policies and procedures.• Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.• Perform standardized activities and tasks efficiently and effectively. • Pro-actively reinforce Vodafone’s customer care proposition during all contacts.• Handle and retain all the customers’ complaints within the SLA.• Explore the required negotiation skills for making payments' deals when needed.• Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.• Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.§ Implement high quality standards of Customer Service for SME customersthrough exceeding all KPI’s threshold