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Hesham Sayed is listed as Senior Application Support Engineer at Fawry || ITIL®4 Foundation Certified at Fawry, a company with 157 employees, based in El Sheikh Zaid, Al Jizah, Egypt. AeroLeads shows a matched LinkedIn profile for Hesham Sayed.
Hesham Sayed previously worked as Senior Application Support Engineer at Fawry and Senior Application Support Engineer at Al Ahly Tamkeen For Microfinance. Hesham Sayed holds Diploma, Computer Software Engineering, Excellence from Cairo University.
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Logic will get you from A to B imagination will take you everywhere`.
Listed skills include Asp.Net Mvc, Teamwork, Microsoft Sql Server, Back End Developer, and 9 others.
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-Providing 2nd line support for an E-payment solution,understanding customer needs, and follow-ups to solve application Incident and request from different department.-Application Administration: Deploy, configure, integrate, and test solutions based on technical and business requirements.-Issue Resolution: Collaborate with multiple teams (internal and.
Cairo, Egypt
- Providing 2nd line support, understanding customer needs, and follow-ups to solve application Incident and request from different department.- Communicated with L1 to resolve Customer problems.-Monthly performance report Create and enhancement.- Reproducing and resolving critical environmental issues.-Finding workaround solutions and documenting them to.
Cairo, Egypt
- Providing 2nd line support, understanding customer needs, follow-ups with ETA and taxpayers.- Communicated with L1 to resolve taxpayer's problems.-Review the Requirement document and CR.- Testing of the solution components, Design & Implement, and Executing test cases.- Reproducing and resolving critical environmental issues.-Implement Pos Release and.
Cairo, Egypt
-Support day-to-day running applications.-Design, develop, test, implement, modify, and maintain software. -Testing sample data sets to check that -output from the program.-Provide on-the-job training to new department staff members.-Learning and supporting purchased applications and systems.
Cairo Governorate, Egypt
Improved vendor onboarding process by automating its components.Monitoring the Application and reporting it to the application team after troubleshooting.Forming reports analyzing the customer service that the organization provides.Handling Zendesk daily tickets.
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Hesham Sayed works for Fawry.
Hesham Sayed is listed as Senior Application Support Engineer at Fawry || ITIL®4 Foundation Certified at Fawry.
Hesham Sayed is based in El Sheikh Zaid, Al Jizah, Egypt while working with Fawry.
Hesham Sayed has worked for Fawry, Al Ahly Tamkeen For Microfinance, Etax, Xceed, and Talabat.
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Hesham Sayed holds Diploma, Computer Software Engineering, Excellence from Cairo University.
Hesham Sayed is listed with skills including Asp.Net Mvc, Teamwork, Microsoft Sql Server, Back End Developer, Bootstrap, Language Integrated Query, Css3, and Json.
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