Technical Analyst
CurrentRoles: Level 2 troubling shooting on web based application such as mApp, mRec, CRMNext, CSG, Emp app, Airwatch Agent, Intelligence Hub, mPower. Managing Active directory of ITIM console for creation, activation, deactivation and deletion of IDs. Resolving tickets one regular bases considering SLAs of client. Creating and running queries on SQL and Oracle based application. Moving policies and other web application form initial stage to final page based on SQL and Oracle… Show more Roles: Level 2 troubling shooting on web based application such as mApp, mRec, CRMNext, CSG, Emp app, Airwatch Agent, Intelligence Hub, mPower. Managing Active directory of ITIM console for creation, activation, deactivation and deletion of IDs. Resolving tickets one regular bases considering SLAs of client. Creating and running queries on SQL and Oracle based application. Moving policies and other web application form initial stage to final page based on SQL and Oracle database. Maintaining server based payment gateway (Billdesk) to move the policies. Maintaining the database over secure network. Updating data on the IP based SAP application on timely manner. Running SICs for smooth functioning of web base application and database. Running schedulers on regular intervals. To initiate mail communication and telephonic conversation to meet business requirements. Show less
