Roles: Level 2 troubling shooting on web based application such as mApp, mRec, CRMNext, CSG, Emp app, Airwatch Agent, Intelligence Hub, mPower. Managing Active directory of ITIM console for creation, activation, deactivation and deletion of IDs. Resolving tickets one regular bases considering SLAs of client. Creating and running queries on SQL and Oracle based application. Moving policies and other web application form initial stage to final page based on SQL and Oracle… Show more Roles: Level 2 troubling shooting on web based application such as mApp, mRec, CRMNext, CSG, Emp app, Airwatch Agent, Intelligence Hub, mPower. Managing Active directory of ITIM console for creation, activation, deactivation and deletion of IDs. Resolving tickets one regular bases considering SLAs of client. Creating and running queries on SQL and Oracle based application. Moving policies and other web application form initial stage to final page based on SQL and Oracle database. Maintaining server based payment gateway (Billdesk) to move the policies. Maintaining the database over secure network. Updating data on the IP based SAP application on timely manner. Running SICs for smooth functioning of web base application and database. Running schedulers on regular intervals. To initiate mail communication and telephonic conversation to meet business requirements. Show less

Experience of 4+ years in supporting web based applications.knowledge in SQL and Oracle with basic networking skills.