As a process trainer in a Contact Center, I played a vital role in ensuring new hires and existing staff are equipped to handle various processes efficiently. Here's a breakdown of your key responsibilities:Developing Training Materials:Design training modules and materials tailored to specific BPO processes. This involves creating outlines, presentations, handouts and incorporating various instructional techniques like role-playing, simulations, and group discussions.Delivering Training Sessions:Conduct engaging and interactive training sessions and workshops for new recruits to equip them with the process knowledge and skills required for their role.Assessment and Feedback:Evaluate employee performance through assessments and knowledge checks to gauge their understanding of the BPO processes. Provide constructive feedback to help them improve and bridge the gap between current and desired performance levels.Maintaining and Updating Training Content:Stay updated on process changes and improvements from the client or management. Based on these updates, revise training materials to ensure employees are working with the latest information .Other Responsibilities:-Reporting: Compile and submit reports or data related to training activities and employee progress to the BPO's management .
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Soft Skills TrainerIgt SolutionsBhopal, Mp, In -
Training And Development LeadHexaware Technologies Sep 2023 - PresentIndiaTraining and Onboarding:Conduct training sessions for new claims partners, ensuring they understand processes, policies, and technical aspects.Facilitate ongoing learning opportunities to enhance the teams expertise.Design and prepare training curriculum on ongoing basis to provide the requisite training aids to the team associates.Deliver refresher training modules to identified set of associates basis training needs assessment as identified through quality audits.Work with Operations and Quality leaders in ensuring reduction in errors and productivity enhancements on a ongoing basis.- Experience of conducting skills assessments and training needs analysis, technically sound and should have worked on Learning Management Systems (LMS)- Strong relationship management skills (including the ability to persuade and be an advocate) with good influencing / convincing capability and personal credibility to establish effective working relationships within the organization- Confident, articulate, clear communication skills (verbal and written) with strong facilitation and presentation skills. Proficient in English, Hindi language.- Able to motivate training groups and training program attendees, as well as individuals. Should be good at public speaking and handle large groups.- Ability to work in a team and independently to a high standard without constant supervision and ensure deadlines are met even under pressure.- Excellent presentation and communication skills, should be able to execute in-person and virtual sessions. -
Process TrainerFives Digital Mar 2022 - Sep 2023Maharashtra, IndiaResponsibilities of a Process TrainerDeveloping training modules and materials tailored to specific processesConducting interactive training sessions and workshopsAssessing employee performance and providing feedbackUpdating training materials based on process changes or improvementsMaintaining records of training activities and employee progressManage the onboarding & training process for new restaurant partners, including onboarding documentation, training, and support.Collaborate with the supply team to ensure successful onboarding and activation of restaurant partners.Illustrate & explain the restaurant partners the order management processes of Swiggy foodMonitor and analyze onboarding and activation performance metrics to identify areas of improvement.Identify and resolve any issues that arise during the onboarding and activation process. -
Automation And Skills Enhancement TrainerExemplar Engineering And Training Services Aug 2016 - Oct 2020Khartoum, Khartoum State, Sudan1. Provide essential training to the Control and Electrical engineers2. Track and resolve technical issues discovered by maintenance staff.3. Testing and commissioning of PLC equipment’s of various brands like Allen bradley ,Siemens, Delta, Mitsubishi and SCADA systems.4. Perform the preventive and periodic maintenances.5. Panel Designing Operation and Maintenance.6. Dealing with Industrial Motor starters and controllers.7. Marketing and Management handler.8. Presenter and organizer for Public and Private Seminars.• Engineering trainer and Service provider.• Electrical switchgears schematics drafting.• Motors systems maintenance.• PLC systems maintenance.• Executing public welfare projects for Sudan• Team leader and Presenter.
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Automation SpecialistServanta Training And Engineering. Nov 2014 - Jul 2016Khartoum, Khartoum State, SudanDESCRIPTION OF PARTICIPATION:Provided Training for Development and Enhancement for the Factories in the field of:1. Industrial control systems.2. PLC SCADA Training.3. Motor Control systems.• Engineering trainer and Service provider.• Electrical switchgears schematics drafting.• Motors systems maintenance.• PLC systems maintenance.• Executing public welfare projects for sudan• Team leader and Presenter.
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Automation EngineerSofcon India Pvt.Ltd. May 2013 - Oct 2014India• Engineering trainer and Service provider.• Electrical switchgears schematics drafting.• Motors systems maintenance.• PLC systems maintenance.• Executing public welfare projects for sudan• Team leader and Presenter.
Shahrukh Patel Education Details
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Electrical, Electronics And Communications Engineering
Frequently Asked Questions about Shahrukh Patel
What company does Shahrukh Patel work for?
Shahrukh Patel works for Igt Solutions
What is Shahrukh Patel's role at the current company?
Shahrukh Patel's current role is Soft Skills Trainer.
What schools did Shahrukh Patel attend?
Shahrukh Patel attended Visvesvaraya Technological University.
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