Hetal Patel Email & Phone Number

Remote

The Woodlands, Texas, United States

Office Job

Remote

• Handled 200+ daily inbound and outbound calls using a courteous tone to ensure customer satisfaction
• Strategically set appointments using scheduling, correctly filling out customer information
• Followed up with customers via email, providing information on status updates

Sacramento County, California, United States

• Chat with 100+ customers daily, displaying a friendly attitude and transferring calls if necessary
• Oversee a high level of inbound and outbound calls per day, using a positive and professional tone to gather information from customers and direct them appropriately
• Spearhead appointment scheduling via calendar management, accurately filling in customer information

Sacramento County, California, United States

• Achieved 98% in customer satisfaction ratings by delivering accurate and credible information to 50+ customers per day, ensuring business efficacy
• Displayed customer service skills, excellent oral communication and active listening by attending to customers via phone and salesfloor, meeting their needs with care
• Built relationships with customers daily using strong interpersonal skills to make certain all needs were met

Sacramento County, California, United States

• Achieved 98% in customer satisfaction ratings by delivering accurate and credible information to 50+ customers per day, ensuring business efficacy
• Displayed customer service skills, excellent oral communication and active listening by attending to customers via phone and salesfloor, meeting their needs with care
• Built relationships with customers daily using strong interpersonal skills to make certain all needs were met

Pasadena, Maryland, United States

• Managed operations by filling orders on the computer by paying keen attention to detail to reduce errors
• Demonstrated excellent customer service skills by handling cashiering duties occasionally, providing a world-class customer experience
• Steered proceedings by organizing and filling 30+ orders per day, ensuring 100% accuracy
• Counted a high volume of pills, using numerical capabilities and ensuring accuracy

Pasadena, Maryland, United States

• Worked closely with colleagues through collaborative teamwork, assisting other departments when needed
• Methodically stocked dairy and completed price tagging using task prioritization skills to boost productivity
• Held the responsibility for prepping and cleaning within a timely manner, using multitasking skills to juggle multiple tasks simultaneously
• Routinely steered the role as cashier using creative leadership skills, taking initiative to balance daily tasks and increase… Show more
• Routinely steered the role as cashier using creative leadership skills, taking initiative to balance daily tasks and increase productivity Show less

Counseling Psychology

High School Diploma

Activities and Societies: Literary Magazine