Hetal Patel Email & Phone Number

Greater Atlanta Area

Completed a variety of indirect sourcing projects from an array of business functions like human resources, finance, marketing, IT, legal, sourcing, operations, travel and living. Delivered significant value and savings well into double digit millions of dollars while taking into account various risk factors.Developed a category strategy around artificial intelligence opportunities in the financial services industry.Select Accomplishments:- Successfully led a complex cross functional team to secure exceptional terms and pricing from an existing vendor with very limited leverage.- Secured $1M reduction in annual support cost from an existing entrenched vendor.- Delivered annual net benefit of ~$8M after vendor cost due to handle time reductions and IVR improvements after numerous rounds of negotiations with multiple biometric authentication vendors.- Executed a large number and diverse set of agreements to ensure timely separation of Synchrony Financial from GE that ranges setting up a political action committee (PAC) to a learning management system (LMS).

Greater Atlanta Area

Part of an amazing transformation and initial public offering (IPO) of an 80 year old GE Capital business to Synchrony Financial. Contributor to one of the largest transfer and diverse negotiation of contracts most sourcing professionals will ever see in a lifetime.Negotiated a 401k plan in Puerto Rico; Established a political action committee in Washington, DC; Actively contributed to standing up SYF’s buy to pay system in about a year.

Led $25M project for security services at 50+ Manheim car auction sites throughout the United States to mitigate significant cost increases due to changes in healthcare regulations.Critical consulting project to improve customer service, operational efficiency, business strategy and revenue.$4.5M project to restructure outbound sales call vendors from a pay per hour to a performance-based model at Cox Communications.Select Accomplishment:- Performed critical analysis on $33M transformational project with a top tier consulting company to incentivize project success and 50% reduction in rates.

Tampa/St. Petersburg, Florida Area

Provided IT software sourcing activities in the financial services industry involving projects up to $50M with a diverse group of software vendors.Negotiated software & IT professional service contracts: Master License & Support Agreement, License Schedules, IT Professional Services Agreement, Work Orders, Software as a Service (SaaS) Agreement, and Trial Agreement.Select Accomplishments:- Negotiated $1.5M in rebate savings from Citi’s largest 3rd Party Software Reseller.- Identified through interviews and analysis key areas of financial and contractual negotiating points with a large enterprise software vendor involving complex intellectual property (IP) negotiations in a multi-regional software upgrade and deployment.

Tampa/St. Petersburg, Florida Area

Established contemporary commodity management processes and tools in government contracting valued at $40M. Partnered with customers to achieve optimal bill of material (BOM) cost for products.Select Accomplishments:- Exceeded commodity management cost reduction goals for 2008 by delivering better than 300% ($755K) in a high mix / low volume environment.- Shifted procurement culture from tactical purchasing to strategic contract price negotiations.

Raleigh-Durham, North Carolina Area

Responsible for activities related to global commodity strategy design and execution, multi-year contract negotiation, price masking, and new product introduction (NPI) for connectivity products valued at $250M.Established a strong network among global logistics / operations, development, cost operations, finance, supply demand planning, legal, marketing and sales to shift offerings for optimal cost savings and supply assurance.Select Accomplishments:- Exceeded group commodity management cost reduction goals by $35M in 2005 and 140% in 2006 by interfacing closely with engineering design centers in America and China.- Successfully negotiated from suppliers $1M in engineering funds to support development.

Raleigh-Durham, North Carolina Area

Served as highest non-executive escalation point worldwide ensuring continuity of global supply for IBM’s options and visuals business generating approximately $1.8B in revenue a year working closely with regional fulfillment control towers (Americas, EMEA, AP) and worldwide operations commodity managers.Significantly reduced the number of supply shortage escalations to executive management by improving communication and the accurate and timely flow of information.Select Accomplishments:- Analyzed and implemented a global options strategy plan that resulted in $5M of savings per month.- Key participant in global executive conference calls on supply status, headlights to potential problems and inventory optimization worldwide.

Raleigh-Durham, North Carolina Area

Responsible for all activities related to continuity of supply for IBM’s planar, printed circuit board and inverter card commodities across five in-house manufacturing facilities worldwide (US, Mexico, UK, Japan, and China) and suppliers located in US, South America, Eastern Europe and Asia.Designed key supplier performance metrics that resulted in significant improvement in serviceability and supply assurance.

Master Of Science In Health Systems, Healthcare

Master’S Certificate In Project Management, Project Management

Bachelor Of Industrial And Systems Engineering, Engineering

Faculty honors, Deans list, and Graduated with High Honor