Dynamic Engineering Leader with extensive experience in leading strategic initiatives at Calix, driving growth, and enhancing operational efficiency. Adept at developing innovative solutions to support business objectives and manage high-performance teams to deliver exceptional results in the telecommunications industry.• Manage team of 20+ including managers, leads and engineers• Worked with cross-functional teams to develop and execute business initiatives, resulting in a 20% increase in Calix Service Cloud adoption in market.• Delivered features during Quarterly releases to improve quality of the products across Service Cloud on web and CommandIQ, CommandWorx and Field Service App on mobile platform.• Supported more than 300 customized apps for Calix’s customers on iOS and Android platform. • Oversee the management of teams across the globe, ensuring alignment with organizational objectives.• Prioritized Product Roadmap with Product leaders, aligning product vision with market needs, business strategy and engineering expertise. Owned customer feedback to improve the features.• Spearheaded development and delivery that optimized Service Cloud, CommandIQ, CommandWorx, Chromebook App and Field Service App enhancing operational efficiency by 15%.• Delivered SmartTown, SmartBiz and SmartMDU solution to Calix’s partners to grow their business. • Collaborated with senior leadership to implement long-term business plans and drive innovation in Generative AI driven virtual assistant.• Being part of Executive Leadership team, setting Technical Direction for the team during quarterly releases by collaborating with Product Leadership

Engineering leadership in building the Conversational Commerce platform. Helping enterprises connect with their customers at scale through messaging or chat applications leading to closer relationship and value-based transactions. Platform offering is spread across chat-bots, omni and multi-channel, human and AI agent platform, messaging, etc. Hiring the best talent, growing leaders from within, and retaining top talent. Delivered some of the best-in-class products in customer experience space. Model workbench used by data scientists to build models based on their customer data (transcript), Intent Discovery Tool to help identify top intents based on chat transcripts. Conversation Builder to design and build and deliver conversational bots in rich self-serve manner.• Manage team of 30+ including managers, leads and engineers• Develop and deliver Conversation builder - AI based conversation bot service built collaboratively between engineering & Data Sciences team. Able to readily integrate with Apple Business Chat, Google business messenger, Whats App etc.• Develop and successfully delivered Engagement Cloud, offering all 247 services under one unified portal• Develop and deliver the doc portal enabling 247 customers to learn at about the products at their own pace • On boarded Mix Panel analytics platform with 247 Engagement Cloud platform to seamlessly capture events across products to generate meaningful insight useful for product improvements. • Overall strategy, vision and direction for next generation engagement platform and Conversation Builder• Lead team of engineers with varying level of experience to successfully deliver results• Work closely with cross functional teams to drive product decision towards key leadership goals • Drive end to end testing squad for each release going to production• Manage documentation portal for authenticated users of 247.ai’s products• Conduct regular 1:1 sessions and career roadmap conversation for direct reports

Managed several complex enhancements to Kohl’s Point Of Sale (POS) system across the board to drive marketing projects that enabled the success of the Stores Operations and Experience (SOE) and its ability to meet the transformation objectives for overall customer experience across all channels in-store and online, which helped drive revenue lift across the board. Modernization of the applications that help reduce tech debt, and increased scalability as we onboard new partners/products.Highlights:• Delivering Omni Channel customer experience. In stores, buy online pick up in store(BOPUS), buy in store pick up in another store(BIPAS), buy online ship from store etc.• Delivered complete point of sale solution from Sale, returns, Post sale adjustments (PSA) to Even Exchange (EE). • Work with development leads in identifying solution and stories for upcoming projects, Work with development team/s to provide estimates for implementation• Work with product owners to understand the intake items to be able to provide solution to leads and other members of the team.• Drive extreme programming practice when needed to deliver critical feature/functionality• Supported stores during Black Friday till Christmas on scheduled basis

Worked closely with marketing team to enable the SMB e-commerce site experience for Symantec from exploring, identifying the relevant products and the overall purchase experience with PCI compliant systems. This portal helped manage a tailored experience for all of Symantec’s SMB markets and the self-serve capabilities drove the highest margins for the business unit. Growing at a steady rate of 5 – 7 % lift in QoQ Revenue, and overall CSAT and growth in SMB customers.Highlights:• Lead Small & Medium Business (SMB) e-store’s presentation layer releases.• Lead implementation of Credit Card Validation PCI compliant hosted page for Da Vinci Project.• Developed mobile SMB e-store presentation layer, with pluggable look and feel.

Played a key role on Brands project implementing new feature for shopping.com site. Facilitating users to shop by brands across 5 different countries. Resulting in 1M+ annual revenue. Lead offshore team in India on implementing gamification for myShopping.com. Highlights:• Managed Bunchball integration for myShopping.com and Facebook API integration• Implemented More-Ads project to include flexible options to add new ads merchants resulting in increased ads revenue for shopping.com website.• Launched Omniture implementation to track and report click through on pages of shopping.com

Delivered Developer's Network on Salesforce Sites and Google analytics to track page visits. Generate reports to drive success for PacBio in the scientific community increasing adoption from customers and universities for DNA sequencing products. Successfully launched Pacific Biosciences’ public website on Drupal CMS. Delivered Salesforce Customer Portal solution for PacBio’s Limited Partner Release (LPR) and Full Commercial Release (FCR) customers

Architect for Portal upgrades initiative. Guided internal customer groups in content definition and functionality to support business processes. Help developers with new portal pages, sites for internal TIBCO users. Architected and developed Log & Exception handling framework and APIs. Lead development of Enterprise Monitoring System, used for monitoring systems and applications using TIBCO Tools.