Hetan S. Email & Phone Number

Pleasanton, CA, US

San Jose, California, US

• Dynamic Engineering Leader with extensive experience in leading strategic initiatives at Calix, driving growth, and enhancing operational efficiency. Adept at developing innovative solutions to support business.
• Manage team of 20+ including managers, leads and engineers
• Worked with cross-functional teams to develop and execute business initiatives, resulting in a 20% increase in Calix Service Cloud adoption in market.
• Delivered features during Quarterly releases to improve quality of the products across Service Cloud on web and CommandIQ, CommandWorx and Field Service App on mobile platform.
• Supported more than 300 customized apps for Calix’s customers on iOS and Android platform.
• Oversee the management of teams across the globe, ensuring alignment with organizational objectives.

San Jose, California, US

• Engineering leadership in building the Conversational Commerce platform. Helping enterprises connect with their customers at scale through messaging or chat applications leading to closer relationship and value-based.
• Manage team of 30+ including managers, leads and engineers
• Develop and deliver Conversation builder - AI based conversation bot service built collaboratively between engineering & Data Sciences team. Able to readily integrate with Apple Business Chat, Google business.
• Develop and successfully delivered Engagement Cloud, offering all 247 services under one unified portal
• Develop and deliver the doc portal enabling 247 customers to learn at about the products at their own pace
• On boarded Mix Panel analytics platform with 247 Engagement Cloud platform to seamlessly capture events across products to generate meaningful insight useful for product improvements.

Menomonee Falls, Wisconsin, US

• Managed several complex enhancements to Kohl’s Point Of Sale (POS) system across the board to drive marketing projects that enabled the success of the Stores Operations and Experience (SOE) and its ability to meet the.
• Delivering Omni Channel customer experience. In stores, buy online pick up in store(BOPUS), buy in store pick up in another store(BIPAS), buy online ship from store etc.
• Delivered complete point of sale solution from Sale, returns, Post sale adjustments (PSA) to Even Exchange (EE).
• Work with development leads in identifying solution and stories for upcoming projects, Work with development team/s to provide estimates for implementation
• Work with product owners to understand the intake items to be able to provide solution to leads and other members of the team.
• Drive extreme programming practice when needed to deliver critical feature/functionality

San Jose, California, US

• Worked closely with marketing team to enable the SMB e-commerce site experience for Symantec from exploring, identifying the relevant products and the overall purchase experience with PCI compliant systems. This portal.
• Lead Small & Medium Business (SMB) e-store’s presentation layer releases.
• Lead implementation of Credit Card Validation PCI compliant hosted page for Da Vinci Project.
• Developed mobile SMB e-store presentation layer, with pluggable look and feel.

San Jose, California, US

• Played a key role on Brands project implementing new feature for shopping.com site. Facilitating users to shop by brands across 5 different countries. Resulting in 1M+ annual revenue. Lead offshore team in India on.
• Managed Bunchball integration for myShopping.com and Facebook API integration
• Implemented More-Ads project to include flexible options to add new ads merchants resulting in increased ads revenue for shopping.com website.
• Launched Omniture implementation to track and report click through on pages of shopping.com

Menlo Park, CA, US

Delivered Developer's Network on Salesforce Sites and Google analytics to track page visits. Generate reports to drive success for PacBio in the scientific community increasing adoption from customers and universities for DNA sequencing products. Successfully launched Pacific Biosciences’ public website on Drupal CMS. Delivered Salesforce Customer Portal.

Santa Clara, California, US

Architect for Portal upgrades initiative. Guided internal customer groups in content definition and functionality to support business processes. Help developers with new portal pages, sites for internal TIBCO users. Architected and developed Log & Exception handling framework and APIs. Lead development of Enterprise Monitoring System, used for monitoring.

Master Of Science In Computer Science, Computer Science

Advance Computing Diploma, Computer Applications

Bachelor'S Degree In Electronics, Electronics