Heyde Gonzalez Email & Phone Number

Whittier, California, United States

- Complete funeral and cemetery arrangements with families which are thorough, accurate, timely, and with appropriate follow-through to ensure customer satisfaction.- Present and sell products and services in accordance with company objectives; and accurately explain prices, services, and policies.- Respond to phone calls and e-mails in a timely fashion.- Maintain a customer service score at or above the operational target level month to month.- Provide support to the Family Service Program as needed.- Demonstrate a high level of compassion, empathy, and integrity.- Proactively identity cost savings and revenue enhancing opportunities.- Identify ways to streamline and/or improve work efficiency.- Abide by the company dress code and any department request regarding work attire.- Prepare accurate documents and enter arrangement notes into HMIS in accordance with Company standards.

- Responsible for obtaining cemetery property listing to add to our inventory.- Prepared legal binding contracts and Power of Attorney forms for our clients.- Appraised cemetery property and negotiated pricing with both buyer and sellers.- Involved in the decision making during the process of hiring new staff.- Scheduled funeral services and appointments for our clients.- Initiated and completed Transfer of Ownership Agreements with cemeteries.- Managed and supervised our in-office employees and our sales representatives.- Addressed any and all concerns from our clients and partners.- Managed the website and online ads.- Met with clients both inside and outside the office.- Handled payment transactions (i.e. cash, checks, credit cards).- Maintained all listings, made sure all documents were up to date, and the pricing was up to par.