Caitlin Farrow Email & Phone Number

Camas, WA, US

Portland, Oregon, United States

• Modify designs to the customer's specifications to achieve a high quality stationery presentation
• Assist with training new specialists regarding design systems and processes during onboarding

Portland, Oregon Metropolitan Area

• Maintain a high productivity level while responding to customers with genuine warmth and understanding via phone, email, and live chat
• Work with customers to tailor and finalize stationery designs by sending proofs in a timely manner

Portland, Oregon Metropolitan Area

• Help bring the bride's unique vision to life through hosting inspiring and engaging appointments
• Create moments that matter while sharing expertise on company promotions and product offerings to drive sales
• Collaborate with stylist peers and management after appointments to track trends, successful purchases, and opportunities for growth as a shop and individually

Portland, Oregon Metropolitan Area

• Work with the team to understand product placement while adjusting displays in order to promote new products and special offerings
• Ensure marketing and promotional messaging are up to date and signage library and props are organized
• Help to drive sales while exceeding selling and service expectations through customer interactions

Phoenix, Arizona

• Managed up to 5 complex, cross-functional projects while supporting a team of 8-10 agents responsible for the end-to-end investigations support experience
• Adapted in unorthodox scenarios, crafting strategies to elevate an empathetic response for customers, stakeholders, and team members
• Planned and facilitated logistics for recognition events with up to 60 attendees including set up and tear down

Phoenix, Arizona

• Partnered with senior management to ensure quality customer service while supervising a team of 10-15 agents handling investigations across the U.S. and Canada
• Met regularly with direct manager to report and outline strategic plans for process improvements within Atlassian's Jira
• Built and sustained relationships with employees by creating development plans and leading team-building initiatives

Phoenix, Arizona

• Managed and provided detailed case reports on a high volume of urgent incidents and accidents in the U.S. and Canada
• Maintained excellent interpersonal skills while performing thorough interviews utilizing Zendesk phone and email
• Trained new team members on company policies and procedures

Phoenix, Arizona Area

• Executed merchandising strategies by creating and maintaining visual displays in the store windows and on the sales floor
• Contributed to the profitability of the store with merchandise handling, replenishment, and inventory control efforts
• Produced design ideas for displays while following a company plan

Phoenix, Arizona Area

• Initiated conversations and connected with customers by anticipating and responding to their needs
• Managed POS system while assisting customers with purchases, exchanges, and item holding

Santa Monica, California

• Remained approachable and welcoming while greeting customers as they entered and exited the store
• Coordinated daily cash reconciliation at high-volume flagship location
• Maintained store appearance throughout entirety of shift