Luke Chen Email & Phone Number

The Hague, Zh, Nl

The Hague, South Holland, Netherlands

Help clients with their digital products for the full range of product design activities.- Improve online checkout conversion rate through the redesign of the checkout process for an online circus ticketing platform.- Serve as the design/ product advisor of an AI start-up, conduct design reviews, organize vision alignment workshops, and mentor junior PM and staff.

Advise voluntarily on the design and product direction of an AI product for an early stage start-up.

Schiphol, North Holland, Netherlands

Lead UX initiatives across multiple work streams, encompassing data, e-commerce, and organisational efficiencies.- Lead and organize the UX Guild, fostering an environment of collaboration and knowledge sharing. My efforts lead to lifted morale, best practices sharing and synergy among design activities.- Build and deploy two design systems for eCommerce and internal applications to increase development efficiency and design consistency.- Guide and onboard external developers to new projects, lead scrum rituals and ensure smooth collaboration.

Amsterdam Area, Netherlands

Lead collaborative efforts with both internal product teams and external partners to deliver value to the customers.- Foster strong partnerships with external vendors, steering product decisions.- Play a critical role in redesigning Tridion Docs by defining common design patterns and sharing with Tridion Sites.- Lead UX research processes by crafting the research repository and deploying research methodologies like: user interviews, remote usability testing, and PURE (Pragmatic Usability Rating by Experts).

Geldermalsen, Gelderland Province, Netherlands

Shape the next-gen Ultimaker Cura, articulating a clear vision that guides the journey towards a better product. By identifying the true user needs, understanding technical constraints, and aligning with the strategic goals, I ensure the vision is communicated and shared with the product team.- Continuously craft the design discipline through cross-team UX activities and level up the design awareness in the org.- Lead the discovery, design, and delivery together with the product team.- Lead 1 UX designer and 1 visual designer on redesiging Cura 4.0 release.

Amsterdam Area, Netherlands

Design the UX/UI for range of B2B and B2C products, crafting intuitive and user-friendly products that enhance the navigation experience.- Design and deliver features for TomTom Bridge, e.g. external camera app, software update mechanism..etc- Explore next-gen mobile navigation App, focusing on making the daily commuter's life easier.- Explore and create a new community car-sharing service. I play a crucial role in the conceptualization and development of a new community car-sharing service in a cross-functional team.

Wolfsburg, Lower Saxony, Germany

In depth user research on car-sharing combing with social media. Concepts developments of services and tangible solutions.

Vlaardingen Area, Netherlands

Teamed up with 5 students from different design background and conducted a new product development project.

Taichung, Taiwan

New Product Development, including Market Analysis, New Concept Generation, Form Giving and 3d Modelling.

Master Of Science - Ms, Design For Interaction

• UX and Usability Assessment Design • Exploring Interaction: cooperating with Microsoft, designing for future working space. •.

Pre Master, Industrial Design

• Building up basic skills for visual programming and physical computing (Processing and Arduino)

Bachelor Of Science - Bs, Industrial Design

• Cultivating basic product design skills: sketches, 3d modeling, rendering and physical model making. • Gaining basic knowledge of Art.