Rhys Lopez-Lloyd Email & Phone Number

London, England, United Kingdom

● On-call support for operations tooling+ Built on-call function from the ground up.+ Created run-book+ Trained additional members for on-call duties+ Worked with engineers to reduce their bug ticket load by 55%● System setup and maintenance for operations.● Business requirement development● XFN partnership work with engineering teams.● IT Asset Management+ Full asset and accessory life cycle from receipt to deployment, return, reuse and… Show more ● On-call support for operations tooling+ Built on-call function from the ground up.+ Created run-book+ Trained additional members for on-call duties+ Worked with engineers to reduce their bug ticket load by 55%● System setup and maintenance for operations.● Business requirement development● XFN partnership work with engineering teams.● IT Asset Management+ Full asset and accessory life cycle from receipt to deployment, return, reuse and securedestruction. (150000+ assets)● Inventory Management+ I worked with engineering to design and release the ABC cycle counting app.+ Tool used globally+ Wrote SOP+ Trained users+ Reduced average cycle count time by 50%● New project investigation:+ FIFO (First in First out)+ BLE Asset Tracking via Mesh Networks● Printers+ Global vendor manager for printers (fleet of 2700+ printers)+ Budget management of $2.1million.+ Managing PrinterOps team (team of 5 in USA responsible for on-call support and escalations.)+ Managing deployment of the secure print system globally+ Working with chosen vendor+ Test deployment and UAT+ Logistics management of retroactive upgrade and badge reader install of all compatible printers across 4 regions.● Software Asset Management+ Baseline & Data analysis for software renewals+ SAM tool implementation and training+ Software procurement via in house built web ordering portal● Vendor Management● PR/PO Validation and Approvals● New tooling development [Business Requirements gathering and review, work with eng team, UAT]+ Notable tools: From scratch Logistics work management system (ticketing), Lockers for hardware asset delivery (employee collection) and return.● Compliance team Customer Service audits+ Review 10% of closed tickets to provide actionable feedback for customer service improvement.● Assist in FTC audit certificate validations Show less

London, England, United Kingdom

● Lead a team of three Inventory Management Technicians across EMEA, APAC & LATAM.● Communicate with the team and broader audience to ensure they are updated on the correct procedure.● Meet with management to ensure they are updated on progress and accuracy across regions.● Perform Cycle Counts where required in London and Field offices● Train technicians on the Cycle Count process as well as best practices for maintaining and setting upinventory storerooms.● Highlight… Show more ● Lead a team of three Inventory Management Technicians across EMEA, APAC & LATAM.● Communicate with the team and broader audience to ensure they are updated on the correct procedure.● Meet with management to ensure they are updated on progress and accuracy across regions.● Perform Cycle Counts where required in London and Field offices● Train technicians on the Cycle Count process as well as best practices for maintaining and setting upinventory storerooms.● Highlight mistakes discovered during counts and work with an onsite team to correct issues or retrain.● Generate variance tasks for field locations and facilitate investigations to find missing assets.● Act as a point of contact for other teams across Facebook's global operations to implement and drivenew projects where required.● Conduct first or second-round interviews for open positions.● Onboard and train new hires● Complete probation reviews and performance appraisals Show less

London, England, United Kingdom

● Lead a team of six technicians across the Facebook London offices● Attend weekly Leadership meetings and update management on weekly performance for the team.● Be a point of contact in London to help facilitate new project deployment for other Facebook teams.● Ensure wider team is maintaining inventory accuracy across office locations● Help the team maintain up to date knowledge of new or changing Logistics processes.● Conduct first or second round interviews for open… Show more ● Lead a team of six technicians across the Facebook London offices● Attend weekly Leadership meetings and update management on weekly performance for the team.● Be a point of contact in London to help facilitate new project deployment for other Facebook teams.● Ensure wider team is maintaining inventory accuracy across office locations● Help the team maintain up to date knowledge of new or changing Logistics processes.● Conduct first or second round interviews for open positions● Onboard and train new hires● Complete probation reviews and performance appraisals● Develop customer relationship and be a point of contact for grievances Show less

London, England, United Kingdom

● Deployment (desk setups, desk phones, vending machines).● Imaging (laptops and desktops)● TelcoOps (mobile phone preparation)● GST (Printer Support)● Reverse Logistics (Process returned equipment)● Inbound and Outbound (receiving and shipping of equipment and accessories)● Posting out figures weekly to indicate the performance of the team for leadership● Attending Leadership meetings● Interviewing new prospective techs● Dealing with escalations●… Show more ● Deployment (desk setups, desk phones, vending machines).● Imaging (laptops and desktops)● TelcoOps (mobile phone preparation)● GST (Printer Support)● Reverse Logistics (Process returned equipment)● Inbound and Outbound (receiving and shipping of equipment and accessories)● Posting out figures weekly to indicate the performance of the team for leadership● Attending Leadership meetings● Interviewing new prospective techs● Dealing with escalations● Managing team holiday Show less

Inventory Control Specialist:● Leading a team of three staff in the daily management of inventory.● Performing daily Cycle Counts and Physical Inventories every six months.● Restocking the shop floor for accessories and delivering computers, iPods and iPhones to customers onpurchase.● Delivering training for the wider store team on the importance of inventory accuracy and correctprocedures.● Dealing with escalations.● Counting till floats and safe every… Show more Inventory Control Specialist:● Leading a team of three staff in the daily management of inventory.● Performing daily Cycle Counts and Physical Inventories every six months.● Restocking the shop floor for accessories and delivering computers, iPods and iPhones to customers onpurchase.● Delivering training for the wider store team on the importance of inventory accuracy and correctprocedures.● Dealing with escalations.● Counting till floats and safe every morning, cashing up at the end of the day and ordering change.Genius Admin:● Lead Genius Room and ensure the Genius team.● Maintain a repair system (ticketing system) with up-to-date information and ensure no repairs age.● Handle customer's escalations with repairs.● Process repair handover to when the customer collects.● Maintain stock accuracy for service parts and ensure they are always in the correct statuses.● Receiving deliveries and processing returns.● Help facilitate daily Cycle Counts and Physical Inventory every six months.● Deliver training to the wider team along with lead on the shop floor at the request of management.● Completing monthly schedules for Genius and Family Room Specialists. (Later completing whole storescheduling).• Genius Bar appointments• iPhone repair• Mac repair Show less

Gce Advanced Level (A-Level), Information And Communication Technology

Gce Advanced Level (A-Level), English Language And Literature

Gce Advanced Subsidiary (As-Level), Information And Communication Technology

Gce Advanced Subsidiary (As-Level), English Language And Literature