Hernán Zapata Email & Phone Number

Caracas, Venezuela

Product and Services development

Responsible for all GushMI products and services related matters

Caracas, Venezuela

Invested in Lynqus to help leading organizations solve complex business problems by defining, developing, and building advanced Information Technology solutions that deliver sustained competitive advantage and shareholder value growth through a strategic approach and partnerships, to understand and turn innovative ideas into bold, meaningful actions. Lynqus is an Integral Solutions Supplier capable of providing services in the conception and deployment of mission critical technological solutions, including business processes optimization, development and systems integration. Selected accomplishments:• Implemented the National Seismic Data Base for the Venezuelan Oil Industry, which included services for digitizing, categorizing and indexing media (tapes and cartridges in different formats, cd´s and paper) according to the Venezuelan national seismic standard, Data Center and software development.• Implemented the Venezuelan Central Bank extranet for the custody of public securities and all the business rules and process management related to the Venezuelan financial market; including integrating the internal legacy system with the national financial environment based on a SOA platform.• Implemented the Content Management Solutions for all correspondence generated and received by the Venezuelan Central Bank.• Implemented SMS application that integrates clients inquiries with banking functionality for a leading private bank in Venezuela• Debugging data base service for the Panama Social Security Agency (Caja de Seguro Social de Panama)

Caracas, Venezuela

Hired by General Manager to increase sales, and restructure the commercial organization. Devised and implemented processes, procedures, systems and internal controls to strengthen the sales force.Selected accomplishments:• Implemented first Terrestrial Trunked Radio (TETRA) including the first Computer Aided Dispatch System (911) in Venezuela.• Created and executed strategies to develop corporate affiliates in Bogota, Colombia and Quito, Ecuador.• Created and executed strategies to develop the Telcon Channel Partner Program in Venezuela dedicated to sell and distribute IP Telephony Solutions.• Increased profits by improving post sales services contracts.

Caracas, Venezuela

Promoted by CEO/Owner to restructure the operations management, sales and customer service functions to achieve higher service levels, increase sales, and improve profitability. Oversaw 5 Divisions (Telecommunications, Information Technology, Professional Video, Power Generators and Avionics). Devised and implemented processes, procedures, systems and internal controls to strengthen operations, increase productivity and enhance customer satisfaction.Selected accomplishments:• Increase revenues to $25 million annually and realized 75% improvement in operational cost efficiencies.• Created and executed strategies to achieve $1.5 million in incremental sales to new and existing customers.• Improved employee utilization 18%, increased service level 12%, and reduce headcount 15% by centralizing operations among divisions.• Implemented first Nationwide Police Automated Fingerprint Identification System (AFIS) in South America for the Venezuelan Judicial Police• Definitions of terms and conditions of the Venezuelan National Identification and Port of Entry System, the National Hospital Information System (HIS) and the National Jail Management System.• Nationwide Customer Service Organization Setup for a massive consumer electronic product line with 50 authorized service centers in Venezuela.

Caracas, Venezuela

Responsible for the development and performance of all sales activities for all divisions.Staffing and directing all sales teams and providing leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishing plans and strategies to expand the customer base in all Divisions and contributing to the development of training and educational programs for clients and Account Executives.Developing the business plan and sales strategy for all División that ensures attainment of company sales goals and profitability. Responsible for the performance and development of the Account Executives. Preparing action plans by individuals as well as by team for effective search of sales leads and prospects. Defining action plans to penetrate new markets. Assisting in the development and implementation of marketing plans as needed. Conducting one-on-one reviews with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance. Providing timely feedback to senior management regarding performance. Providing timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. Maintaining accurate records of all pricings, sales, and activity reports submitted by Account Executives. Creating and conducting proposal presentations and RFP responses. Assisting Account Executives in preparation of proposals and presentations. Controling expenses to meet budget guidelines. Ensuring all company policies, procedures and business ethics codes and that they are communicated and implemented within the team. Recruiting, testing, and hiring Account Executives based on criteria agreed upon by senior management.

Caracas, Venezuela

Ensuring successful delivery from project commencement to project completion, through the Initiating, Planning, Execution, Monitoring and Control and Closing phases.Providing decision making authority across all technical and business process related issuesCommiting the Delivery Model in conjunction with the Program managerEnsuring that contractual agreements with solution providers and vendors are managedIdentifing, maintaining and managing project budgetsManaging project to ensure that the project remains within agreed scope, schedule, cost and qualityEnsuring best value for Company in respect to negotiations / contracting with both internal and external suppliersEnsuring funding arrangements are in placeManaging scope and settle trade-offs/compromises, if required, to meet project deadlines with Customer and solution providersProviding project reports through Program OfficeIdentification of team resources required in conjunction with all the Program ManagersForming the project teamMaintaining resource capability across the projectEnsuring that IT, infrastructure, process and organisation elements of a project are addressed and integratedManaging project plan and scheduleMaintaining resource capability across projectPromptly resolving project issues and removing associated project delays

Caracas, Venezuela

Installing and repairing electronic equipment, such as computers, avionics, and communication systems, in field installations.Defining installation procedures in compliance of blueprints, schematics, manuals, and other proyect specifications.Ensuring installation of equipment according to manufacturer's specifications.Ensuring equipment demonstrations and analyzing malfunctions.Interpreting maintenance manuals, schematics, and wiring diagrams, and repairing equipment, utilizing knowledge of electronics and using standard test instruments and handtools.Instructing and directing workers in servicing and repairing equipment.Consulting with engineering personnel to resolve unusual problems in system operation and maintenance.Instructing workers in electronic theory.Supervising workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.Advising management regarding customer satisfaction, product performance, and suggestions for product improvements.

Electrical Engineering, Computer Systems Networking And Telecommunications

Associate Of Arts (Aa), Engineering

English - Advanced Level

English - Intermediate Level

High School