Hezekiah Go Email & Phone Number

• Worked directly with customers to document and validate their business requirements and map them to NetSuite functionality; this often leads to customization of their NetSuite application which are also overseen and developed by the technical consultants themselves.• Provided customers with as-needed consulting and general assistance and be a 'go-to' resource for specific technical areas. • Specialized in re-engineering of customer’s in-house scripts for the purpose of adding new features and functionalities to it, as well as resolving performance issues in accordance to NetSuite performance standards and SuiteScript best practices.• Day-to-day duties included: requirement gathering, solution design, delivery effort estimation, actual solution development, solution delivery, validation (testing), technical documentation writing, internal and external presentations (demo), and customer advisory.

Ncr - National Capital Region, Philippines

Product Knowledge (SuiteCloud):• SuiteScript 1.0 & 2.0 (Client, User Event, Scheduled, Map/Reduce, Suitelet, RESTlet, and Workflow Action)• SuiteTalk (Web Services)• SuiteAnalytics Connect (ODBC and/or JDBC)• Single Sign-On (SAML SSO, SuiteSignOn)• SuiteCloud Development FrameworkTasks:• Provided phone and online support to NetSuite Customers. The types of customers we encounter ranged from the non-technical resources to actual in-house or third-party developers.• Resolved client inquiries raised by troubleshooting problems with malfunctioning software applications and recommended corrective action.• Conducted troubleshooting of proprietary APIs as well as Integrations from NetSuite to External Systems.• Debugged actual codes created by Customers and help determine whether it is a product defect or not.• Documented Client information and recurring technical issues to support product quality programs and product development.• Worked with other Departments such as Quality and Assurance, Professional Services, Product Management and Development, to ensure fast turnaround. This is bound by processes but all of which aims to give quality service.• Engaged in company initiatives that promote Product Knowledge growth. This included participation in mandated internal trainings specific to the SuiteCloud Product area and general operations.• Adapted to the fast paced nature of the NetSuite Cloud Based Software, for the SuiteCloud Product Area, new proprietary technologies and innovations are being pushed yearly.

Philippines

• Acted as primary support and provided technical assistance to in house EDI systems and subsystems.• Provided operational monitoring, administration support and error resolution involving data, translation and/or communication problems, to ensure proper execution of all EDI transactions.• Communicated with internal and external parties, including business partners, to cater to EDI related concerns, inquiries and issues with an appropriate response time and resolution based on the established SLA.• Generated statistical reports of EDI transactions through database extraction for information collection, data analysis and application health checks.• Developed efficient solutions and process improvements to ensure permanent resolution of encountered issues and enhance current EDI operations.• Performed requirement review and analysis to ensure conformity of EDI set-ups to the defined implementation guidelines and design specifications agreed upon by the company and business partners.• Prepared and updated support process guidelines and reference documents, mapping documents, test cases as well as partner requirement documents and design specifications.• Established inbound and outbound EDI partner set-ups and performs test-driven development of intermediate-level mapping updates, on an assignment basis.• Managed the integration of new EDI set-ups and mapping enhancements based on the business requirements and mapping specifications defined by partner, on an assignment basis.• Trained, mentored and evaluated new EDI support members and other colleagues under cross team training.• Provided weekend on-call support duties for special cases and high-severity issues.• Created an automated EDI tool to aid to an existing weekend on-call support task using an open source technology which resulted to 15-20 reduced calls per month at zero developmental cost.

Philippines

• Performed software testing on several projects including business apps, web-based games and mobile games.• Provided updates on test cases based on the project's user stories.• Documented reports regarding the status of known and newly found issues.• Directly reported high severity issues to programmers and requested fast fixes in order provide satisfaction for the client.