Chris Hughes Email & Phone Number

Bradford, England, United Kingdom

• Direct customer service, from the driver’s perspective is time limited, focusing on the differences from people who need care, attention and encouragement compared to a frequent traveler.
• Indirect customer service delivered through flexibility during every turn of duty, ensuring the balance is met between safety, punctuality and service; whilst adhering to rules, route factors and local instructions to.
• Out of course situations & faults, have occurred on several occasions, allowing me to draw on my training to deliver the safest and most customer friendly outcome. This has ranged from, making safety critical.
• Outside of the driving cab responsibilities include keeping up to date with all relevant publications, delay attributions paperwork, reports as required and retaining my traction competency and route knowledge.

Leeds, England, United Kingdom

• Driver Mentor; developing new colleagues driving skills and maintaining classroom & depot knowledge for final assessments
• Allowed the distribution of my digitalised driver training notes to help all my colleagues knowledge and as a quick reference guide.

Leeds, England, United Kingdom

• Safety of customers: train preparation checks; PTI monitoring and dispatch; TRANSEC announcements; reporting out of course situations and safety incidents
• Contributing to business profitability through revenue collection & ticket inspection
• Mentoring new conductors

Castleford, England, United Kingdom

Product PhotographyBusiness PhotographyPhotoshop EditingWebsite Design

Bradford, England, United Kingdom

• Business Management
• Health & Safety compliance (Food retail)
• Profit & Loss accounting
• HR duties
• Engaging and coaching colleague teams
• Monitoring Customer Service: understanding how business decisions impact the customer experience; stock replenishment; front-line service.