Heather Greig Email & Phone Number

Chicago, Il

• Create, maintain, and execute test cases and test plans for the company’s numerous web applications and AS400 internal software applications • Perform black box testing, including functional, integrative, and regression testing, over multiple SDLCs• Write SQL queries to analyze data• Document defects with detailed replication steps and provide screenshots• Refer to functional and technical documents when testing projects based on waterfall methodology and verbal communication when working on Agile projects• Test as part of a group, independently, as well as remotely; juggle multiple projects simultaneously; and work directly with developers and project managers as needed• Participate in regular Disaster Recovery weekends and Weekend Install testing• To date, tested between 30 – 40 separate, new project modules and many defect fixes lasting anywhere from 1 day to 4-5 months• Use AS400, Oracle 10G and 11G, Internet Explorer, WinSQL Lite 6.5, SnagIt 9.0, Changepoint 2009, Word, Excel, Jive, and Spark

• Created, maintained, and executed test cases for the company’s sole software application over multiple SDLCs• Performed black box testing on web application for both new functionality and regression areas• Performed light white box testing with certain database test cases• Performed manual load testing as part of functional and regression testing• Responsible for maintaining local testing environment• Logged defects into our proprietary, defect tracking software, with clear and detailed replication steps• Referred to functional, user interface, security, and technical documents to support logged defects• Retested defects when fixed to verify they worked as intended and did not break surrounding functionality• Worked as part of a team, independently, as well as remotely• Used SQL Server 2005, Internet Explorer, Word, Excel, and proprietary, defect tracking software.

• Create, maintain, and execute test cases for 8 software programs • Perform black box testing, for new functionality and regression areas, on browser-based and client/server programs• Responsible for finding approx. 1 out of every 3 defects on my projects this year• Responsible for finding 40% of all defects for our digital access management project, including field testing • Selected as primary QA lead for field testing our digital access management project-- responsibilities include managing the test plan, evaluating and assigning defects• Use Rational Robot to automate manual test scripts and improve testing efficiency-- created 59 Rational Robot test scripts this year• Log defects into Customer First, our defect tracking software, with clear and detailed replication steps• Use XML, DTDs, Schemas, SQL, Oracle 8 and 9, Toad, Unicode, MS Word and Excel 2003, and Visio 2003 for testing on Solaris, LINUX, and Windows server platforms

• Created, maintained, and executed test cases based on software design documents• Performed black box testing on middleware software connecting several different learning management systems and 15 different content vendors• Performed black box testing on the company’s learning management software• Created answer log for content assessments, so testing assessments would take 20 minutes instead of 3-5 hours• Recreated and verified defects reported from professional services and telephone support• Logged defects in defect tracking software with clear replication steps• Worked with development team to resolve defects• Performed regression tests on defect fixes to confirm they worked and did not break surrounding code• Used CVS to store documentation• Used Oracle 8, Word, Excel, and defect tracking software.

• Designed and developed the company’s dynamic help website; Intranet; proprietary, browser-based, content management software program; and a self-managing, online, referral software program• Wrote test scripts for the referral program, content management software, and browser based applications• Performed white box testing on the company’s help site, Intranet, content management program, and referral program• Performed black box testing on multiple electronic forms and reports with a database backend• Tested and developed software using Java, JSP pages, HTML, SQL, SQL Server, and stored procedures

• Developed the company’s core product for marketing departments• Performed white box testing including regression, functional, and integration testing on code, code modifications, and defect fixes• Performed GUI/flow critiques, code walk-throughs, and brought inconsistent code up to standards• Used Visual SourceSafe to store and archive code• Tested and developed software using Java, JSP pages, HTML, SQL, and Oracle

• Developed company’s first browser-based product, an employee self-service product used by human resource departments to give employees more control over their personal information• Performed white box testing including regression, functional, and integration testing on code, code modifications, and defect fixes.• Verified that new and modified applications and modules were in accordance with specified requirements• Implemented a controller servlet to manage which JSPs were accessible by a user at a given time• Designed help module, info links, and their implementations• Internationalized JSPs' text for easy translation into a foreign language• Used PVCS to store and archive code• Tested and developed software using Java, JSP pages, HTML, XML, SQL, and Oracle

• Installed, upgraded, maintained, repaired, and troubleshot all hardware and software problems on our 90 node Ethernet LAN with 10 NT 4.0 servers, a Novell IntraNetWare server, 3 web servers, an Exchange server, and 50 PC workstations running Win95, Win98, and NT Workstation 4.0• Maintained network security, created users, granted rights, and monitored backups and our tape archive