Heather Greig Email & Phone Number

Chicago, IL

• Create, maintain, and execute test cases and test plans for the company’s numerous web applications and AS400 internal software applications
• Perform black box testing, including functional, integrative, and regression testing, over multiple SDLCs
• Write SQL queries to analyze data
• Document defects with detailed replication steps and provide screenshots
• Refer to functional and technical documents when testing projects based on waterfall methodology and verbal communication when working on Agile projects
• Test as part of a group, independently, as well as remotely; juggle multiple projects simultaneously; and work directly with developers and project managers as needed

• Created, maintained, and executed test cases for the company’s sole software application over multiple SDLCs
• Performed black box testing on web application for both new functionality and regression areas
• Performed light white box testing with certain database test cases
• Performed manual load testing as part of functional and regression testing
• Responsible for maintaining local testing environment
• Logged defects into our proprietary, defect tracking software, with clear and detailed replication steps

• Create, maintain, and execute test cases for 8 software programs
• Perform black box testing, for new functionality and regression areas, on browser-based and client/server programs
• Responsible for finding approx. 1 out of every 3 defects on my projects this year
• Responsible for finding 40% of all defects for our digital access management project, including field testing
• Selected as primary QA lead for field testing our digital access management project-- responsibilities include managing the test plan, evaluating and assigning defects
• Use Rational Robot to automate manual test scripts and improve testing efficiency-- created 59 Rational Robot test scripts this year

• Created, maintained, and executed test cases based on software design documents
• Performed black box testing on middleware software connecting several different learning management systems and 15 different content vendors
• Performed black box testing on the company’s learning management software
• Created answer log for content assessments, so testing assessments would take 20 minutes instead of 3-5 hours
• Recreated and verified defects reported from professional services and telephone support
• Logged defects in defect tracking software with clear replication steps

• Designed and developed the company’s dynamic help website; Intranet; proprietary, browser-based, content management software program; and a self-managing, online, referral software program
• Wrote test scripts for the referral program, content management software, and browser based applications
• Performed white box testing on the company’s help site, Intranet, content management program, and referral program
• Performed black box testing on multiple electronic forms and reports with a database backend
• Tested and developed software using Java, JSP pages, HTML, SQL, SQL Server, and stored procedures

• Developed the company’s core product for marketing departments
• Performed white box testing including regression, functional, and integration testing on code, code modifications, and defect fixes
• Performed GUI/flow critiques, code walk-throughs, and brought inconsistent code up to standards
• Used Visual SourceSafe to store and archive code
• Tested and developed software using Java, JSP pages, HTML, SQL, and Oracle

• Developed company’s first browser-based product, an employee self-service product used by human resource departments to give employees more control over their personal information
• Performed white box testing including regression, functional, and integration testing on code, code modifications, and defect fixes.
• Verified that new and modified applications and modules were in accordance with specified requirements
• Implemented a controller servlet to manage which JSPs were accessible by a user at a given time
• Designed help module, info links, and their implementations
• Internationalized JSPs' text for easy translation into a foreign language

• Installed, upgraded, maintained, repaired, and troubleshot all hardware and software problems on our 90 node Ethernet LAN with 10 NT 4.0 servers, a Novell IntraNetWare server, 3 web servers, an Exchange server, and 50.
• Maintained network security, created users, granted rights, and monitored backups and our tape archive