Hayley Gurriell Email & Phone Number

San Diego, California, United States

Assists customers on multiple channels including phone calls, emails, chats, etc. (Gorgias). Sets appointments and works independently to manage daily calendar and schedule (Calendly). Reviews orders for fraud (BeenVerified), processes refunds and places orders (Shopify), manages shipments (Shipstation).

San Diego, California, United States

SLVN is an online directory that connects Senior Living Communities with local vendors and resources. I handle all aspects of the business including legal compliance of business operations, website design/improvement, content curation, content creation and social media management for Instagram, Facebook, Twitter, Pinterest (Canva), user engagement/SEO (Google Search Console, Google Analytics etc.), customer service, establishing monetization through advertising and subscription fees, budgeting and managing all finances (Stripe/PayPal), newsletter creation/email marketing, writing articles/blog posts, and building partnerships within the Senior Living Industry.

San Diego, California, United States

Designed a creative monthly calendar of activities for both Assisted Living and Memory Care personalized to meet the needs and interests of all residents, developed a professional monthly newsletter that was distributed to all residents, family members and used as marketing material, fixed a mismanaged and abused budget to comply with department allowances, coordinated daily transportation for over 60 residents, organized small and large events such as Holiday parties/Industry Health Fairs/Car Shows etc., supervised and lead a team of 4 assistants, managed inventory and ordered supplies accordingly. Volunteered to create an emergency preparedness and evacuation plan for our building. Constantly provided feedback and ideas to Executive Director on how to improve employee retention.

Santaluz

Assumed all responsibilities of Activities Director.

Greater San Diego Area

Assists the Activity Director in planning, organizing, developing, and directing quality activities for residents in assisted living and memory care, ensuring that the recreational, physical, intellectual, spiritual, and social needs of each resident is met in accordance with all applicable laws, regulations, and Life Care standards. Writes/edits monthly newsletter, creates monthly calendar of activities for both Assisted Living and Memory care residents, designs creative monthly bulletin boards, manages transportation for all residents, posts daily announcements and decorates for holidays and special occasions such as birthdays and memorial services. Awarded “Employee of the Month” after 4 months of employment and received promotion from Activities Coordinator to Interim Director within 6 months of working for company.

Baltimore, Maryland Area

Responsible for overseeing the daily operations of congregate meal service at multiple locations, including but not limited to: supervising and providing guidance to Site Aids, ensuring appropriate paperwork is completed and submitted in a timely manner, entering data into a computer system to produce statistics, and inventory control. Volunteered to help order inventory/supplies when short staffed. Created and implemented a Work Flow document for Site Aids to provide a hard guideline of responsibilities and task fulfillment. Created and implemented an Accountability document for Site Managers to track attendance of Site Aids. Created and implemented an Inventory Supply document to gauge the amount of supplies each specific site needs, how fast they use them, and any waste accrued.

Greater San Diego Area

Provides administrative and clerical support for Food and Nutrition Services. Responsibilities include processing diet orders, assisting patients with menu selections, and distinguishing between food and medication allergies, Maintains current diet orders and menus to ensure compliance to the physician diet order. Checks tray line for patient tray accuracy. Able to function effectively in a call center environment. Serves as a liaison between Nursing and Food and Nutrition Services departments handling patient complaints, food issues and basic questions about meals/diets.