Heather Hawthorne Email & Phone Number

Linköping, Ostergotland County, Sweden

Trädgårdsarbete och isvaktmästare.

Sweden

Kjula, Sweden

Was responsible for developing the Warehouse Training Specialist role and creating on-boarding and training processes for the warehouse. Used my understanding of the warehouse and process flows to improve the work instructions for both inbound and outbound processes. Created performance tracking routines for all new warehouse associates. Worked with external partners to develop and implement a digital training process. Additionally, acted as an Inbound/Outbound Administrator for the company during vacations and transitional periods, ensuring the proper arrival and departure of orders.

Kjula, Sweden

Was responible for resolving both internal and external issues that arose at inbound during the receiving processes.Used knowledging and understanding of warehouse flow and processes to catch and solve various issues and mistakes made during inbound warehouse processes.

Kjula, Sweden

Warehouse associate and problem solver for Kuehne+Nagel. Was hired onto Kuehne + Nagel and continued work at the same warehouse.

Warehouse associate at a DHL Freight distribution center. Worked part-time while attending SFI courses.

Remote

Full up and down stream coordinated for 30+ academic audio book projects, averaging 40 hours of audio. Responsibilities included prepping and assigning out new projects, maintaining project progress and ensuring an on-time delivery. When needed, worked as a proof listener, narrator and audio editor. All work was performed remotely and all coordination was done via digital communication channels.

Campus Helsingborg

Research assistant to Henrik Sternberg (Ph.D., Associate Professor Lund; Assistant Professor of SCM, Iowa State University).Intermittent work as language and content editor for English academic publications and other written documents as well as completed audio transcriptions. Provided audio transcriptions, and academic editing and feedback on papers (varying between 2000 - 10 000 words) for publication.

Phoenix, Arizona

Helped students and parents receive financial support for their continued education. Gained experience in the non-profit sector as well as insight on the STO and College Scholarship processes.Performed administrative duties including maintaining memos and files, departmental communication, calendar deadlines, etc. Assisted in creating scholarship profiles and processing scholarship applications.

Scottsdale, Arizona

Managed teams of 5 - 10 in store that did $6 million/year. Evaluated and adjusted MRP at store #84 for 100+ SKU's to improve stock levels, sales per square foot and reduce unnecessary over stock. Increased store efficiency through communication initiatives.Assisted in on-boarding new associates, including training 3 new Customer Service Leads. Was responsible for tracking monthly training for the store.

Scottsdale, Arizona

Ensured accurate cash handling and assisted management in teaching on-boarding associates bank policies and procedures.

Scottsdale, Arizona

Managed teams of 5 - 15 associates. Was responsible for department KPI’s, MRP, seasonal inventory levels and controlling department shrinkIncreased inventory turn over in Electrical over 1% through merchandising and bay integrity. The Millworks Department was $90,000 over plan by April 2015 and positive comping the previous year. Received 6 awards for being Department Supervisor of the month for highest comp percentage. Received 15+ awards for customer service and leadership within the store. Left The Home Depot to finish university.

Master’S Degree, Service Management, Logistics

Thesis Title: Cheating in the trucking industry — an exploratory look at the controls, actors, and information asymmetry in the trucking.

Concurrent Bachelor'S Degrees, Management (Bs) And Tourism (Ba), 3.21/4.00

Activities and Societies: Phi Beta LambdaThe concurrent degrees allowed for a cross-education in global economy, e-business, effect.

Diploma, General Studies, 4.20/4.00

Activities and Societies: Lettered in soccer and track & field, participated in DECA, helped create and maintain a club who's purpose was.