Create and manage email accounts for new and existing employees. Set up physical workstations ensuring proper connection to the network and necessary peripherals. Create and maintain portal accounts essential for operational functions. Design and implement telephone network structures. Create telephone extensions for staff and departments. Manage and troubleshoot any telephone-related issues. Act as the first point of contact for any network, PC, printer, and phone-related issues. Provide timely solutions to maintain optimal workflow. Demonstrate proficiency in Microsoft Office, Outlook, Teams, and Power Automate functions. Offer support and training to staff members for the above applications as necessary. Research, order, and manage inventory of computer and office products. Handle the procurement and setup of office furniture and equipment ensuring ergonomic standards.

Utilized JavaScript, HTML, CSS, and Bootstrap to develop functional components. Developed API controllers within .NET to connect between the client-side application and database. Established SQL data tables and stored procedures for middle-tier applications to manage RESTful API calls via .NET Core.

Coordinated delivery routes and kept open lines of communication with members leading up to delivery. Installed, arranged and staged Peloton bikes, hardware and accessories within members' home and resolved any in-home issues. Conducted thorough orientations for new members, educating and enthusing them about Peloton's bike and tablet. Maintained constant communication between customers, delivery teams, and the warehouse to ensure a seamless and exceptional delivery experience.

As a Military Police soldier in the Army National Guard, I was responsible for maintaining law and order within military installations and supporting operations both domestically and internationally. My role encompassed a range of duties focused on security, law enforcement, and ensuring the safety of personnel and assets.

Oversaw accounts within Los Angeles and surrounding regions, collaborating closely with store proprietors and managers to increase sales and overall footprint. Achieved a remarkable +96% and +62% increase in revenue and gross profit compared to the previous year. Negotiated pricing and formulated mutually beneficial contracts with customers. Maintained constant communication with the Merchandise, Warehouse, and Delivery teams, ensuring a highly efficient and customer-centric experience.