Hilda Ho Email & Phone Number

Richmond Hill, Ontario, Canada

OpenText is a software management company that specializes in information management- helping companies securely capture, govern and exchange information on a global scale. Partnering with global leaders like Microsoft and Google, it provides digital business solutions for clients of all sizes and industries.• Acts as the first point of contact for employees and third parties by providing a warm welcome, responding to inquiries and email, taking and transferring calls, and providing other information about the facility and services • Supports identification and workplace security for (former) employees and third parties by processing employee badges and visitor cards, and following protocol for responses to specific requests• Supports smooth running of facility operations by updating documents, ordering office supplies, sending service requests for building maintenance, and handling incoming and outcoming mail distribution

Shopify is an e-commerce company for business owners/merchants, providing a platform to start, sell, market, and manage their businesses online and in-person. • Through email or 2 simultaneous live chats, engaged in human conversations with ~650 merchants (small to medium-sized business owners) to provide complete issue resolution by using resources, researching, or collaborating with team members • Navigated (difficult) conversations with a high level of understanding, patience, and empathy • Promoted merchant growth by thinking about the customer experience and conversing about unique business needs, with provision of tools and resources for professional development • Advocated for merchants and the Shopify platform by communicating with stakeholders such as other teams within the company and 3rd party developers• Ensured details and context were captured by completing essential follow-up documentation after each interaction

Markham, Ontario, Canada

Lifemark is one of Canada's largest integrated healthcare companies. I spent some time getting acquainted with the workplace health and wellness division as part of my student placement in the Workplace Wellness & Health Promotion program at Centennial College.• Promoted team members’ short-term health and wellness by administering modified needs assessments and surveys to design and deliver initiatives, with feedback from supervisor and director• Produced aggregate organizational health reports involving recommendation of appropriate programs and services for 6 client companies by doing data entry and analysis of employee biometric data and feedback in Excel • Completed quality assurance on team members' work• Created health screening campaigns and scheduled nurses’ shifts using MS Dynamics CRM• Supported information management by maintaining accurate, orderly, and up-to-date data, documents, and business transaction materials

Hong Kong

ProfessionalTutor and EcTutor are popular online tutor agencies in Hong Kong that arrange sessions for tutor and tutee. My match was an elementary school student whom I taught English to bi-weekly. She later became valedictorian of her graduating class, and enjoyed delivering her speech in English!• Helped student and parent gain a better understanding of the learning journey by assessing educational needs, identifying goals, and tracking progress • Created a fun and casual language immersion environment for student through conversation, watching videos, playing games, and reading books together • Improved student’s oral language skills by engaging in comprehension discussion and addressing pronunciation with basic linguistic visuals and resources

Hong Kong

Many More Café was a busy 25-seat café in a historic district of Hong Kong. • Took customers' orders, delivered them to the chef, served the dishes, and prepared drink orders• Fostered positive customer relationships by noting their preferences, recommending menu items, and responding to inquiries and special requests with linguistically-appropriate care in Cantonese• Ensured timely and accurate monetary transactions using POS system• Assisted the chef by answering the phone to take reservations and take-out orders

Certificate, Health Information Management

Graduate Certificate, Workplace Wellness & Health Promotion

Certificate, Medical Office Assistant

Hbsc, Mental Health And Health Policy