Hilda Ho Email & Phone Number

Richmond Hill, Ontario, Canada

• OpenText is a software management company that specializes in information management- helping companies securely capture, govern and exchange information on a global scale. Partnering with global leaders like Microsoft.
• Acts as the first point of contact for employees and third parties by providing a warm welcome, responding to inquiries and email, taking and transferring calls, and providing other information about the facility and.
• Supports identification and workplace security for (former) employees and third parties by processing employee badges and visitor cards, and following protocol for responses to specific requests
• Supports smooth running of facility operations by updating documents, ordering office supplies, sending service requests for building maintenance, and handling incoming and outcoming mail distribution

• Shopify is an e-commerce company for business owners/merchants, providing a platform to start, sell, market, and manage their businesses online and in-person.
• Through email or 2 simultaneous live chats, engaged in human conversations with ~650 merchants (small to medium-sized business owners) to provide complete issue resolution by using resources, researching, or.
• Navigated (difficult) conversations with a high level of understanding, patience, and empathy
• Promoted merchant growth by thinking about the customer experience and conversing about unique business needs, with provision of tools and resources for professional development
• Advocated for merchants and the Shopify platform by communicating with stakeholders such as other teams within the company and 3rd party developers
• Ensured details and context were captured by completing essential follow-up documentation after each interaction

Markham, Ontario, Canada

• Lifemark is one of Canada's largest integrated healthcare companies. I spent some time getting acquainted with the workplace health and wellness division as part of my student placement in the Workplace Wellness &.
• Promoted team members’ short-term health and wellness by administering modified needs assessments and surveys to design and deliver initiatives, with feedback from supervisor and director
• Produced aggregate organizational health reports involving recommendation of appropriate programs and services for 6 client companies by doing data entry and analysis of employee biometric data and feedback in Excel
• Completed quality assurance on team members' work
• Created health screening campaigns and scheduled nurses’ shifts using MS Dynamics CRM
• Supported information management by maintaining accurate, orderly, and up-to-date data, documents, and business transaction materials

Hong Kong

• ProfessionalTutor and EcTutor are popular online tutor agencies in Hong Kong that arrange sessions for tutor and tutee. My match was an elementary school student whom I taught English to bi-weekly. She later became.
• Helped student and parent gain a better understanding of the learning journey by assessing educational needs, identifying goals, and tracking progress
• Created a fun and casual language immersion environment for student through conversation, watching videos, playing games, and reading books together
• Improved student’s oral language skills by engaging in comprehension discussion and addressing pronunciation with basic linguistic visuals and resources

Hong Kong

• Many More Café was a busy 25-seat café in a historic district of Hong Kong.
• Took customers' orders, delivered them to the chef, served the dishes, and prepared drink orders
• Fostered positive customer relationships by noting their preferences, recommending menu items, and responding to inquiries and special requests with linguistically-appropriate care in Cantonese
• Ensured timely and accurate monetary transactions using POS system
• Assisted the chef by answering the phone to take reservations and take-out orders

Certificate, Health Information Management

Graduate Certificate, Workplace Wellness & Health Promotion

Certificate, Medical Office Assistant

Hbsc, Mental Health And Health Policy