Tri Tram Email & Phone Number

Waterloo, On, Ca

Communicate effectively with customers through written and verbal channels to understand and address their technical needs Proactively respond to and resolve customer's technical requests, ensuring high levels of customer satisfaction Understand customer’s managed hosted environment Demonstrate strong expertise in managing and troubleshooting multi-tiered applications and technologies within customer's managed hosted environment Perform in-depth troubleshooting of Java errors to identify and resolve issues promptlySystem Administration of Linux and Windows system for the clientsUpdate Kubernetes and Docker as needed for clientsTroubleshoot SQL errorsWrite PowerShell script to gather information about system for clients reducing time to manually gather reportsAutomate scripts to deploy patches fasterModified script to enhance speed of starting/stopping servicesManage memory space to not slow down applicationsMonitor health of system using New Relic, Zabbix, PrometheusUse of Jira to track bugs and feature request

Collaborate with team members to align projects Schedule projects for timely deliverables Communicated progress and roadblocks for project Strategically plan and analyze the scope of the project Develop business plan with stakeholders to get approval

Help customers to use the command line tools (tcpicli)Wrote an application to update CDN Edge IP of TencentUse Terraform to provision the servers for Edge IP setupCreate Terraform configuration to build up Kafka broker, producer, consumerProvide guidance on using Tencent’s cloud APICreate custom scripts to automate cloud virtual machinesGuide users on the cloud object storage SDKAnswer a Chinese ticketing systemGave input on how to improve ticketing systemCreate AWS EC2 instances to compare with Tencent International CloudUse the AWS IAM to delegate different policies to usersAutomate uploading of files to COS using APIEnsure SLAs are met

Understand the process that is used in a Solaris/Linux mixed environmentReduce the number tickets sent by userUpdate the Solaris system to have modern functionalitySchedule weekly meetings to discuss and delegate tasksSet up Splunk alerts for Linux to monitor performance issues Inherited Unix systems that uses cron job frequently, updated to use event base Report to manager about progress of the teamMonitor OpenDeploy receivers to ensure proper deploymentMonitor TeamSite server to ensure that content editors have accessBi-weekly release of update to softwareUpdate TeamSite workflows to ensure proper route of tasks

Resolve TeamSite filesystem not displaying all the contentUpgrade to the most compatible JDK for use with TeamSiteDeploy Sitepublisher components to LiveSite Backup the wordpress mysql database to migrate to a different hostMake sure deployment works correctly

Newark, California, Us

Move Salesforce case search from IDOL to Google Search Appliance (GSA)Upgraded TeamSite, LiveSite, and OpenDeploy to the latest versionMaintain that the TeamSite server is functioning as expectedMigrated JIRA from using internal directory to Active DirectoryWrite powershell scripts to retrieve user data from Active DirectoryImplement a flow in Mulesoft to connect Salesforce to GSAProvide weekly search and serving reports from GSAUpdate synonyms as necessary based on the reports for RMS websiteUpdate GSA to newer version as necessaryModify XSLT as necessary to output the desired search result outputConfigure GSA to use onboard connectors to crawl through databaseConfigure different connectors to be used with GSA and RMS productsConfigure GSA to use mirroringCreated Collections to search only a certain subset of documentsHelp build Liferay portal to support RMS clientsSetup an MSSQL database for Liferay portalManage the publication of models on http://www.rms.comWork with Sharepoint to have a new look and feel of the company intranetWrite Perl scripts to automate uploading of employee photos to the company's intranet

New installation of TeamSite 7.2.1Install and configure LiveSite Content StoreInstall and configure Metatagger Write preprocessor to automatically tag various contentUpgrade from TeamSite 6.7.2 to TeamSite 7.2.1Upgrade from OpenDeploy 6.1 to OpenDeploy 7.2.1Convert workflows from legacy wft to the new workflow modelerInstall and configure TeamSite advance reporting serverInstall and configure TeamSite SearchMigrate content store from old server to new server

San Jose, Ca, Us

Upgraded TeamSite from 6.7.2 on Solaris to 7.2.1 on Linux. Migrated the content store from the old server to the new server. Migrate OpenDeploy users from old system to new system. Migrate the Metatagger files from old server to new server. Confirm database connections are working correctly.

Toyota City, Aichi Prefecture, Jp

Help develop web services to promote Toyota websiteManage deployments of new Toyota specialsMade sure that all systems were up and runningMaintain and monitor different TeamSite systems

Milpitas, Ca, Us

San Jose, California, Us

Palo Alto, Ca, Us

Us

Bachelor, Computer Science And Engineering

Education record