Tony Hickham Email & Phone Number

St. Louis City County, Missouri, United States

IT project manager responsible for defining and creating project plans and implementation. Working with the new office builds, the security team, and businesssponsors to help define project scope, timelines, and objectives, as well astracking deliverables, risks/issues, and project statuses.

Greater St. Louis

• IT Project Manager assisting with projects related to automated order management.
• Assisted with data verification and creation as for software import.
• Desktop Support including deskside troubleshooting, asset management, and account creation/termination.
• Research and develop modern project management methodologies and tools for team success.

Greater St. Louis Area

• IT Coordinator responsible for first-line support, project management, vendor management
• Planning/budgeting/purchasing/implementing new IT/Healthcare hardware and software, user account management
• Maintained organizational helpdesk and inventory management to generate reporting

Greater St. Louis Area

• Law Enforcement IT Manager responsible for first line of support for the police department.
• All things IT for the department including technology support, project management, vendor management, and planning/budgeting/purchasing/implementing.
• Installed and configured new hardware/software, including department-specific applications for Police and Dispatch, created new and managed existing user accounts including Active Directory, Google Suite, and other.
• Installed and configured new hardware/software, including department-specific applications for Police and Dispatch, created new and managed existing user accounts including Active Directory, Google Suite, and other.

Richmond Heights, MO

* IT Specialist serving as interim IT Coordinator, help desk analyst and desktop support technician.* Providing IT project management, cost budgeting, technology research, testing, and implementation for full life-cycle of software and hardware solutions.* Google Apps Administrator providing full account management including account creation and.

Installing and configuring new PCs and printers for internal customers. Creating new, and managing existing user accounts including exchange accounts. Managing specialized softwareProviding both basic and advanced trouble shooting and problem resolution in areas including desktop hardware, network hardware, printers and copiers, telephone systems (both.

Kirkwood, MO

Technology Partners Contractor at Lutheran Church Missouri SynodSee description above.

* IT Specialist serving as both helpdesk analyst and desktop support technician. * Installing and configuring new PCs, printers, scanners, and other hardware and software for internal customers. * Creating new, and managing existing user accounts including exchange accounts. * Managing specialized software for city operations including departments like the.

Recruiter sourcing, pipelining and recruiting engineering candidates for long term contract and direct positions Focused on high level engineers and project managers in the chemical, manufacturing, biomedical, power, and electronics industry Recruited for a wide range of clients from Fortune 500 to innovative start-ups

providing first and second level support for St. John's Mercy internal customers Assisting with software problem resolution for software including Microsoft Office suite applications and various hospital applications (Cerner, STAR, Mysis EMR), including application administration for password resets and account verification. also assisted with software.

providing first and second level support for St. John's Mercy internal customers Assisting with software problem resolution for software including Microsoft Office suite applications and various hospital applications (Cerner, STAR, Mysis EMR), including application administration for password resets and account verification. also assisted with software.

Service Delivery Team, responsible for porting new clients phone numbers through their current local phone companies Reconciled issues and errors regarding orders placed with local phone companies Review of procedures for quality assurance and customer satisfaction Interdepartmental communication and team building, performance trending

Generated daily network management reports for network traffic and errors Reconciled physical and electronic inventory of LAN/WAN equipment Updated and edited best practice and procedure manuals and system activity logs and checklists for LAN/WAN division. Installed and supported PictureTel video conference system including modem configuration and.

Assisted with Y2K rollout installing operating systems and applications using ghosting software Installed and customized MS Office Products and Windows Installed and upgraded various hardware (floppy, hard drives, CD-ROMS, RAM, local printers, network printers, network cards, and modems

Database Administrative duties including manipulation of old database information for export to a newer database system. Generated reports from database information for sales department Developed and linked queries, reports, and tables in MS Access

retrieving customer profile data and assisting with all aspects of mortgage servicing including account balance and payoff information, payment calculation and scheduling services, current laws regarding escrow accounts, and homeowner*s insurance and property tax information. Assisted other departments including Loan Sales Division, Collections, and.