Tony Hickham Email & Phone Number

St. Louis City County, Missouri, United States

IT project manager responsible for defining and creating project plans and implementation. Working with the new office builds, the security team, and businesssponsors to help define project scope, timelines, and objectives, as well astracking deliverables, risks/issues, and project statuses.

Greater St. Louis

● IT Project Manager assisting with projects related to automated order management. ● Assisted with data verification and creation as for software import.● Desktop Support including deskside troubleshooting, asset management, and account creation/termination. ● Research and develop modern project management methodologies and tools for team success.

Greater St. Louis Area

● IT Coordinator responsible for first-line support, project management, vendor management● Planning/budgeting/purchasing/implementing new IT/Healthcare hardware and software, user account management●Maintained organizational helpdesk and inventory management to generate reporting

Greater St. Louis Area

● Law Enforcement IT Manager responsible for first line of support for the police department.● All things IT for the department including technology support, project management, vendor management, and planning/budgeting/purchasing/implementing.● Installed and configured new hardware/software, including department-specific applications for Police and Dispatch, created new and managed existing user accounts including Active Directory, Google Suite, and other software… Show more ● Law Enforcement IT Manager responsible for first line of support for the police department.● All things IT for the department including technology support, project management, vendor management, and planning/budgeting/purchasing/implementing.● Installed and configured new hardware/software, including department-specific applications for Police and Dispatch, created new and managed existing user accounts including Active Directory, Google Suite, and other software accounts.Researched, Purchased, Managed specialized hardware and software for departmental operations.Provided both basic and advanced troubleshooting and problem resolution in areas including desktop and mobile hardware, server management, network hardware, printers and copiers, telephone systems (both digital and IP based), and all related software.Researched, sourced, tested and implemented a citywide helpdesk system to replace email method. Using Spiceworks, created web portal based support for contact initiation and ticket management as well as robust inventory management and reporting for one cohesive support environment.Created three additional functioning help desks for other city departments.Project management experience including; Complete revamp of City's Wifi Network to now include both internal and public access. Using Ubiquiti's Unifi controller system and hardware. Moved the city's email system off of MS Exchange's costly licensing and maintenance to Google Suite cloud solution. Moved the Police CAD (computer-aided dispatch) software from an on-premise, unreliable server to a modern, high functioning and feature-rich cloud-based solution.IT Environment: Windows 10, Office 16, Server 2008/10/12. Spiceworks, VoIP/digital phones. Active Directory tools. SonicWall Web Filter. Show less

Richmond Heights, Mo

* IT Specialist serving as interim IT Coordinator, help desk analyst and desktop support technician.* Providing IT project management, cost budgeting, technology research, testing, and implementation for full life-cycle of software and hardware solutions.* Google Apps Administrator providing full account management including account creation and configuration. Managed migration from costly internal Exchange server to cloud based Google account for increased security, ease of… Show more * IT Specialist serving as interim IT Coordinator, help desk analyst and desktop support technician.* Providing IT project management, cost budgeting, technology research, testing, and implementation for full life-cycle of software and hardware solutions.* Google Apps Administrator providing full account management including account creation and configuration. Managed migration from costly internal Exchange server to cloud based Google account for increased security, ease of collaboration, and cost savings in areas including hardware purchasing, hardware maintenance and licensing costs. * Installing and configuring new PCs, printers, scanners, network appliances, and other hardware and software for internal customers.* Creating new, and managing existing user accounts including AD, exchange, and various departmental application logins.* Managing specialized software for city operations including departments like the Fire Department, Community Development, and Public Works Fleet Management.* Providing both basic and advanced trouble shooting and problem resolution in areas including desktop hardware, network hardware, printers and copiers, telephone systems (both analog and IP based), and all related software. Show less

Installing and configuring new PCs and printers for internal customers. Creating new, and managing existing user accounts including exchange accounts. Managing specialized softwareProviding both basic and advanced trouble shooting and problem resolution in areas including desktop hardware, network hardware, printers and copiers, telephone systems (both analog and ip based), and all related software.

Kirkwood, Mo

Technology Partners Contractor at Lutheran Church Missouri SynodSee description above.

* IT Specialist serving as both helpdesk analyst and desktop support technician. * Installing and configuring new PCs, printers, scanners, and other hardware and software for internal customers. * Creating new, and managing existing user accounts including exchange accounts. * Managing specialized software for city operations including departments like the Fire Department, Community Development, and Public Works Fleet Management. * Providing both basic and advanced… Show more * IT Specialist serving as both helpdesk analyst and desktop support technician. * Installing and configuring new PCs, printers, scanners, and other hardware and software for internal customers. * Creating new, and managing existing user accounts including exchange accounts. * Managing specialized software for city operations including departments like the Fire Department, Community Development, and Public Works Fleet Management. * Providing both basic and advanced trouble shooting and problem resolution in areas including desktop hardware, network hardware, printers and copiers, telephone systems (both analog and ip based), and all related software. Show less

Recruiter sourcing, pipelining and recruiting engineering candidates for long term contract and direct positions Focused on high level engineers and project managers in the chemical, manufacturing, biomedical, power, and electronics industry Recruited for a wide range of clients from Fortune 500 to innovative start-ups

providing first and second level support for St. John's Mercy internal customers Assisting with software problem resolution for software including Microsoft Office suite applications and various hospital applications (Cerner, STAR, Mysis EMR), including application administration for password resets and account verification. also assisted with software installs and setups for hardware including PDAs, printers, and scanners, and other hardware troubleshooting. Applying best practice and… Show more providing first and second level support for St. John's Mercy internal customers Assisting with software problem resolution for software including Microsoft Office suite applications and various hospital applications (Cerner, STAR, Mysis EMR), including application administration for password resets and account verification. also assisted with software installs and setups for hardware including PDAs, printers, and scanners, and other hardware troubleshooting. Applying best practice and procedures for fast resolution and customer satisfaction, or direction to upper level support system.Updates made to online information stores for dissemination to other analysts and proper form followed Earned award for Analyst of the Month several times MasterCard International January 2002 * February 2003 Systems Support Engineer within Global Internal Technology: Asset Management Services, responsible for configuring hardware for deployment to internal customers Level 2 helpdesk support for technicians providing minor parts analysis and recommendations for trouble solution supporting a site of over 2000 employees Project Administrator responsible for Asset Management database maintenance and design updates, including additions to and deletions from departmental records, and database design for hardware and software records Coordinated PC repair process with repair vendor and tracked repair costs for trending and analysis Tracked PCs and other assets with specially designed PC tracking software and added, corrected, or deleted information Attended quality training seminars for assured and improved customer service Assisted with coordination of Asset Management Inventory Control Initiative, guiding vendor and internal staff during an inventory project where all IT assets were tagged and recorded in relation to location and asset type. Global database was maintained trued to accurate and was then able to be shared with and accessed by multiple sites. Show less

providing first and second level support for St. John's Mercy internal customers Assisting with software problem resolution for software including Microsoft Office suite applications and various hospital applications (Cerner, STAR, Mysis EMR), including application administration for password resets and account verification. also assisted with software installs and setups for hardware including PDAs, printers, and scanners, and other hardware troubleshooting. Applying best practice and… Show more providing first and second level support for St. John's Mercy internal customers Assisting with software problem resolution for software including Microsoft Office suite applications and various hospital applications (Cerner, STAR, Mysis EMR), including application administration for password resets and account verification. also assisted with software installs and setups for hardware including PDAs, printers, and scanners, and other hardware troubleshooting. Applying best practice and procedures for fast resolution and customer satisfaction, or direction to upper level support system.Updates made to online information stores for dissemination to other analysts and proper form followed Earned award for Analyst of the Month several times MasterCard International January 2002 * February 2003 Systems Support Engineer within Global Internal Technology: Asset Management Services, responsible for configuring hardware for deployment to internal customers Level 2 helpdesk support for technicians providing minor parts analysis and recommendations for trouble solution supporting a site of over 2000 employees Project Administrator responsible for Asset Management database maintenance and design updates, including additions to and deletions from departmental records, and database design for hardware and software records Coordinated PC repair process with repair vendor and tracked repair costs for trending and analysis Tracked PCs and other assets with specially designed PC tracking software and added, corrected, or deleted information Attended quality training seminars for assured and improved customer service Assisted with coordination of Asset Management Inventory Control Initiative, guiding vendor and internal staff during an inventory project where all IT assets were tagged and recorded in relation to location and asset type. Global database was maintained trued to accurate and was then able to be shared with and accessed by multiple sites. Show less

Service Delivery Team, responsible for porting new clients phone numbers through their current local phone companies Reconciled issues and errors regarding orders placed with local phone companies Review of procedures for quality assurance and customer satisfaction Interdepartmental communication and team building, performance trending

Generated daily network management reports for network traffic and errors Reconciled physical and electronic inventory of LAN/WAN equipment Updated and edited best practice and procedure manuals and system activity logs and checklists for LAN/WAN division. Installed and supported PictureTel video conference system including modem configuration and connectivity issues regarding the LAN As Mail Administrator, created new Microsoft Outlook mail accounts and supported existing… Show more Generated daily network management reports for network traffic and errors Reconciled physical and electronic inventory of LAN/WAN equipment Updated and edited best practice and procedure manuals and system activity logs and checklists for LAN/WAN division. Installed and supported PictureTel video conference system including modem configuration and connectivity issues regarding the LAN As Mail Administrator, created new Microsoft Outlook mail accounts and supported existing accounts through troubleshooting and call routing for final remedy User Support for MS Office *97 Suite functions Show less

Assisted with Y2K rollout installing operating systems and applications using ghosting software Installed and customized MS Office Products and Windows Installed and upgraded various hardware (floppy, hard drives, CD-ROMS, RAM, local printers, network printers, network cards, and modems

Database Administrative duties including manipulation of old database information for export to a newer database system. Generated reports from database information for sales department Developed and linked queries, reports, and tables in MS Access

retrieving customer profile data and assisting with all aspects of mortgage servicing including account balance and payoff information, payment calculation and scheduling services, current laws regarding escrow accounts, and homeowner*s insurance and property tax information. Assisted other departments including Loan Sales Division, Collections, and Quality Assurance.