Cheryl Hicks Email & Phone Number

• Reported to Director of Enterprise Customer Support (2005-2015)Reported to Director of Enterprise Information Security (2015-2017)
• Responsible for leading a diverse team of 16 tasked with provisioning user accounts, globally and managing software assets at corporate headquarters
• Responsible for SOX audits of user accounts on network on global basis
• Acquired IT Assets Management team then lead the team in managing IT assets for Corporate employees; driving process improvement
• Transitioned IT Assets team to a software-only focus with audits and compliance as priorities
• Advanced new security awareness program leveraging internal website, promotion items, developing video shorts to get the message across by making it ‘info-taining’

Pleasanton, CA

• Reported to Manager of Information Security Services
• Responsible for leading a diverse team of 8
• Implemented a global standardized onboarding process for requesting employees’ access to the company network
• Developed Service Level Agreements to meet business needs while maintaining security and audit compliance
• Developed policies and procedures related to SOX controls for user accounts
• Continuous review of processes to ensure compliance and efficiencies to meet business demands

Pleasanton, CA

• Reported to Manager of Technical Support
• Coordinated with other IT teams, the provisioning requests for new hires
• Primary contact for all user accounts (network logon, email, and critical business application)

San Leandro, CA

• Reported to VP of Sales
• Lead diverse team of 8 -10 Customer Service Reps (CSR) and other staff servicing a client base in the entertainment and corporate video industry. Key customers included MGM Home Entertainment, Columbia House, and New.
• Worked closely with in-house production teams to successfully complete clients’ orders to meet time sensitive delivery to the retail market
• Coordinated production forecasts and material arrival for production planning purposes.
• Initiated cross-departmental training program for CSRs that resulted in improved relations between departments.

Held various positions within the 5 year period, including tape loader in a cleanroom environment, worked in Distribution dept. pulling and preparing orders for shipment using forklifts and other similar equipment, and was a Lead in the Packaging dept.

Masters, Organizational Management

Ba, Business Management