Elise Hidalgo Email & Phone Number

Ashburn, Va

Managed a team of three Sales Lead and about 30 Sales Associates. In charge of recruiting, interviewing, training and developing employees. Creating action plans in order to recruit top talent as well as providing the proper training to ensure maximum productivity. Out-of-the-box thinking to ensure top results. Ensuring full staff and great retention. Completing all operational aspects of the store in a timely manner. Conducting monthly evaluations to ensure great performances from employees. • Creating action plans to obtain top talent. • Developing employees into becoming future Sales Lead and/or Co-Managers. • Ensuring customer service is number one priority throughout staff.

Managed a team of stylist at two different locations. Recruited, interviewed and evaluated potential new associates to build a strong team, which lead to consecutive months of surpassed sales goal. Came up with action plans on proper training and retention of employees. Provided on the spot coaching and constructive feedback to ensure all employees were following company policy and standards. Maintained store budget and payroll. Ensured that customer service was always number one priority. Conducted monthly employee evaluations to improve individual and store productivity. • Developed two employees into Assistant Management roles.• Surpassed sales goal by 15% for four consecutive months.• Maintained store’s shrink under 1%• Resolved customer and employee conflicts quickly and efficiently. • Provided a positive environment where employees were encouraged to communicate openly with management

Drove results for ensuring maximum productivity. Would direct weekly visual presentation. Recruited top talent to ensure top results were accomplished. Ensure store safety standards, maintenance and cleanliness was up to date. Interviewed future associates and evaluated current employees on their monthly performances. Conducted on the spot coaching to ensure everyone was up to company standards. Inspired and motivated others to perform to their maximum capabilities.• Promoted into Assistant Management role within less than a year with the company. • Researched and understood market trends and competition.• Ensured all operational duties were completed in a timely manner.

Bachelor'S Degree, Human Resource Management

Associate Of Arts (Aa), Business Administration And Management, General