Hien Quach Email & Phone Number

Vietnam

Managing a group of English centers as well as working on strategy and implementing sales and operation management for the company.

• Consistent & reliable sales selling 8% of center's target in contracts per month• Being an EC leader to work closely and have weekly meeting with native teacher and service team leaders to have better academic and service experience for all students• Assist in organizing and managing the ECs team’s meeting, training, coaching at weekly , monthly & quarterly.• Train the team to be proficient in sales presentations & CFP follow up through with different customer and student’s types• Motivate, lead and manage the team to achieve individual sales target & team’s sales target • Ensure ECs are handled in an efficient, professional sales presentation with different customer’s types • Evaluate the performance of the team, individual EC by monitoring KPI, coaching, and holding formal and informal monthly evaluations. Give appropriate praise and/ or reprimand.• Expertly handle & manage poor & average performance EC to ensure the progression is taken place in performance management.• Develop and conduct Senior ECs Leader’s training, team’s meeting, ECs Training at quarterly & annual plan with stay on track of implementation.• Analyse key indicators to improve ECs Team’s performance by setting goals and targets with each EC & Senior EC, which go with specific action plan on how the EC need to achieve his/her sales target.• Works with CFP management to ensure consistency growth of internal revenues • Responsible for developing EC team’s strategic plans to ensure team’s targets are met and business objectives accomplished.• Develops, oversees and implements sales initiatives in the team to ensure the ECs can accelerate well these tools to improve their performance reaching their target.• Give feedbacks to Center Director for Center’s marketing plan, initiative center’s activities to build Center’s awareness to impress students.• Coach the ECs to take initiatives on their own to go with personal prospecting to generate more qualified shows.

Ho Chi Minh City

• IELTS leader at center• Manage students' study progress and help them to improve their English by acting as a personal tutor when needed• Train and coach fellow ECs on all sales training skills and techniques that include SOP processes, tips and experiences with proper follow up• Provide coaching support materials to ensure sufficient learnings adopted by individual EC in her assigned group• Provide ongoing coaching support through personal coaching, coaching workshops and staff meeting segments• Achieve individual sales target and team sales target, ensure the team meets performance deadlines and follows center’s guidelines• Achieve individual Service target and team Service targets, ensure the team meets performance deadlines & follows center’s guidelines• Foster the ability to develop own solutions to problems while staying within the rules and regulations• Create a team working environment that motivates individuals to achieve excellent performance, responds to different individual’s needs and potential, recognizes and acts on other EC’s performance which is below expectation• Use administrative systems, Sales, Conversion and CFP follow up reports to monitor success and take corrective actions on sales basics for the group as well as for individual ECs• Contribute to the success of the center by sharing ideas, innovative business concepts and techniques in formal and informal meetings with peers and CD• Keep CD informed of individual and team’s performance progress, challenges, HR situations• Act as a role model in all manners of an EC

- Acquire new customers, maintain deeply relationship with customers to enhance business, provide excellent customer service, contribute to make branch’s service and operation more effective.- Grow and manage the portfolios of retail banking customers.- Implement sales activities on the customer portfolio to grow their value/return to the bank.- Make use of relationship management to retain valuable customers and win new business.- Provide excellent services to customers and achieving cross selling and referrals.- Have deep knowledge on personal financial products such as personal loan, credit card and insurance and processing fulfilling customer’s inquiries regarding to customer service task.- From Jan 2015, being qualified as wealth premium banker, selected among premium banker focusing on exploring and fulfilling needs of customers referring to life insurance products.- Train and coach new employed colleagues.- Back up for Transaction Office Manager.