Hiep Nguyen Email & Phone Number

Vietnam

- Conducted & analyzed market research to propose business opportunity and requirements- Transferred requirements and work directly with the development team to ensure project road map and delivery- Defined and evaluated product performances metrics to give a holistic view across all departments- Operated Inventory & Yield optimization for all POPS's app.

Vietnam

• Manage a team of 10 developers and oversea tester on games development and quality assurance.
• Plan and allocate resources to ensure the project meet the deadline and quality requirements
• Being the local key contact of Head Quarter Producers and creation studios for any issues related to the assigned projects.
• Foster ideas and feature development within the team.
• Work closely with Business Intelligent team to ensure game KPIs.
• Review and deliver technical customer support for users

British Council Hanoi

• Delivered professional customer services and administrative support to both internal and external customers.
• Contacted and provided information on sales promotion every term for re-registration customers.
• Prepared and supported events held by British Council, including logistics and deliver information to customers in events.
• Conducted customer interview on assessing the result from several marketing campaigns, discovered 70% inefficient ad-frame throughout 3 campaign.
• Contacted 30 public schools representatives and negotiated for placing banner inside their school, saved 30% total cost (13 million VND) from the previous campaign.