Marina Stepanova Email & Phone Number

• Managed large volumes of customer inquiries and delivered support during peak periods, ensuring prompt resolution of complex issues.
• Facilitated implementation of API systems, providing guidance to users, while effectively assisting them in leveraging built-in marketing tools.
• Successfully collaborated with teams to deliver exceptional customer support, resulting in high customer satisfaction and resolution of complex issues.

• Contributed to sales growth and revenue targets, driving new business acquisition, cultivating client relationships, and securing deals.
• Demonstrated aptitude in developing and executing sales strategies, conducting market research, and analysing customer needs.
• Collaborated closely with cross-functional teams to provide valuable solutions, and achieve mutually beneficial outcomes.

Berlin, Berlin, Germany

• Managed active travel-related inquiries in a fast-paced environment, ensuring efficient resolution and maintaining a high level of customer satisfaction.
• Navigated high-stress situations swiftly addressing urgent and time-sensitive inquiries employing effective problem-solving skills to deliver timely and effective solutions.
• Maintained a compassionate and empathetic approach, ensuring each customer felt heard, supported, and valued throughout their travel journey.

• Conducted extensive market research, successfully identifying new business opportunities and closing deals to drive revenue growth.
• Nurtured strategic contacts to effectively promote and sell Unifun VAS services, leveraging a strong network and building partnerships to achieve sales targets.
• Provided in-depth marketing analysis to prospective customers, offering valuable insights that showcased the benefits and value of Unifun's services

Ungheni Region, Moldova

• Proficiently negotiated client prices, optimising profitability and maintaining competitiveness for the company.
• Efficiently coordinated product delivery schedules, ensuring prompt and reliable distribution to meet customer expectations.
• Enforced stringent quality standards through thorough inspections, ensuring consistent excellence in product delivery.

Shanghai City, China

• Helped Chinese students to improve their spoken english skills.
• Preparing students for interviews that will be held in english.
• Tested the students ability to answer the simple and complex interview questions. - explaining the basic grammar rules.

Coventry, United Kingdom

• Conducted software training for new employees, ensuring smooth onboarding and proficiency.
• Assisted in resolving hardware issues, utilising advanced troubleshooting skills for efficient problem-solving.
• Set up new OS and software programs, optimising productivity and workflow.

Junior Fullstack Developer, Web Development

• Learned a diverse tech stack including JavaScript, HTML, Ruby on Rails, SQL, and SCSS during the intensive "Le Wagon" full-stack.

High School Diploma, High School/Secondary Diplomas And Certificates